16 ms·

An unwanted update to your Google Account

279 points by olvy0 5y ago

Jaygles 5y ago
I understand the author's frustration. But until someone finds out how a company that operates globally can satisfy the laws of the countries their customers are located in without associating the accounts with a country, I'm not sure what we can do. > What I find curious is that it says the services are essentially the same between different countries. So, there is no advantage to me as a consumer for anything to change. The advantage to the consumer is that they have access to the services at all. Countries have the ability to completely cut off their citizens to a service if they don't follow their laws.
- nerdponx 5y ago
  I don't mind sharing my country of residence, of all things.
- ketamine__ 5y ago
  If someone rents an Airbnb for a few months in a new location are they now a resident of that new location? If we aren't talking about residency then changing an association (whatever that means) seems arbitrary.
  - jfrunyon 5y ago
    We clearly are, in fact, talking about residency. > As someone who travels a lot (not recently!)
  - deleted 5y ago
    [deleted]
  - CydeWeys 5y ago
    Probably, yeah. You could say it's temporary residency or whatever, but by the several months point this is clearly more than a mere vacation. If you've been living in one place for several months now you more live there than anywhere else.
    - ketamine__ 5y ago
      So three out of twelve months is more than anywhere else? Nomads move every few months.
      - CydeWeys 5y ago
        Then said nomads have several different residencies each year.
        CRConrad 5y ago
        Taxes are usually calculated per year.
  - jsnell 5y ago
    Why do you think this is a matter of a few months? All we know is that the author hasn't traveled "recently". But yes, those kinds of thresholds are common when it comes to residency as an official concept for e.g. taxation. Usually the threshold is around 183 days, but there is no reason why it'd be obviously less arbitrary than other choices.
    - _nalply 5y ago
      Where do you have this strange number from? The factorization is 3 * 61.
      - Wingy 5y ago
        It’s 365 / 2, ~half of a year :)
      - __zack 5y ago
        It’s just over half a year
      - cldellow 5y ago
        As others have said, it's half of a year. But most importantly, it's the number that the US government uses on form 8840, the Closer Connection Exception Statement for Aliens: https://www.irs.gov/pub/irs-pdf/f8840.pdf https://www.irs.gov/pub/irs-pdf/f8840.pdf
        _nalply 5y ago
        This answer is why I asked my somewhat stupid question. You know 183 days is weirdly specific. Why not just say 6 months or half a year? And know I know why, it's because US goverments uses this number as a cut-off for some legal consequences. Thank you!
      - deleted 5y ago
        [deleted]
    - ketamine__ 5y ago
      Why do you think I'm talking about the author and not in general?
  - lbotos 5y ago
    Actually, in many countries, yes, a "tax resident". For the UK it's 31 days of more than 3 hours of work. I think it's the same for the US.
    - 692 5y ago
      it's bit more complex than that (I've suffered regarding this) The Automatic Overseas Test You would normally be considered a non-UK resident if you meet any one of the following elements of the Automatic Overseas Test: You were considered as a UK resident in one or more of the previous three tax years, but you spend fewer than 16 days in the UK in the current tax year You spend fewer than 46 days in the UK in the tax year AND you were non-UK resident in the preceding three tax years You work full time outside the UK and spend fewer than 91 days in the UK and you work fewer than 31 days in the UK for three hours or less in any given day.
      - lbotos 5y ago
        You're right, I shortcutted it. I've read this page so many times and just jumped to the "hyper conservative take".
  - judge2020 5y ago
    Regardless, google might have to follow privacy laws of countries even if you set foot there for a layover or for only a few hours - google itself isn’t a country and thus other countries can effectively bully them into doing anything if Google wants to stay in business there. Not a problem for random island nations that have few citizens, but you can bet any sizable nation blacklisting them could mean an appreciable loss in revenue (and maybe triggering other countries to make similar demands).
- remram 5y ago
  Yes I find it weird that they both resent having local laws apply (when it's Malaysia) but value being covered by GDPR (when it's Germany). I can't really understand what they are wishing for.
  - croes 5y ago
    Both are german citizens and both are not in the country to which they are now to be assigned. The latter wasn't even in Thailand at all. So I guess they just don't want that Google makes some bullshit associations for them which undermie the GDPR.
    - rsj_hn 5y ago
      So you are saying if a German citizen travels to Mexico, they don't need to obey Mexican law because they are German citizens? Suppose a law in Mexico requires Google to store search queries and make them available to the government for 1 year, or it requires the collection of certain types of personal information, and a law in Germany bans Google from storing search queries or collecting the information. Now a German citizen travels to Mexico, and does a web query in Mexico, do you think Google should apply Germany's Laws or Mexico's laws? It will apply Mexico's laws because that is the jurisdiction in which the query is made. Similarly if a Mexican travels to Germany and makes a query, then Google will not store the results. Btw, this is the whole point of international VPNs. People want an internet presence in different countries in order to access content that is not available in their own country or to be treated differently than if they were in their own countries. So if you, as the German traveller, don't want your query stored, you'd VPN to a server in Germany and run your queries through that VPN. If you ran your query through the Mexican ISP, you can be sure that the information would be collected. Thus as much as European governments may want the GDPR to be a type of shield that you can carry with you when you cross over to other jurisdictions, the reality of that portability is limited to the ability of European nations to convince other nations to go along and treat Europeans differently in their own legal system. It may work, it may not, but whether it works is not a question of the GDPR but of the ability of Europe to project power and override laws in other jurisdictions.
- croes 5y ago
  And how does google satisfy a countries laws if they associate a customer with the wrong country?
  - reaperducer 5y ago
    Unlike computer code, laws tend to have wiggle room. IANAL, but I expect in this case "best effort" is good enough.
    - croes 5y ago
      How but just asking your customer instead of guessing by unreliable factors?
      - compiler-guy 5y ago
        If they had asked the OP, he would have told them Germany, not Thailand, so they likely would not be in compliance with the law.
        croes 5y ago
        They could demand proof of residency, that's the correct way.
      - seoaeu 5y ago
        Is there any reason to believe that asking would be remotely reliable? There's a reason that liquor stores don't just ask people whether they're over 21.
        alexeldeib 5y ago
        Yet, online that’s all websites 18+ and 21+ do.
        croes 5y ago
        Does the liquor store estimate your age or do they ask for your id? Google should ask and then could demand proof.
- croes 5y ago
  BTW companies like Paypal enforced US boycotts on cuba even if the customer is a EU citizens. "The ticket retailer Proticket, for example, filed a lawsuit against the blocking of its account after offering tickets for the musical "Soy de Cuba" and the concert of a Cuban artist. Although Proticket won its case at the Dortmund Regional Court in spring 2016, Paypal still did not change its approach."
  - monkeybutton 5y ago
    Doesn't the law block PayPal from being involved in such a transaction?
    - croes 5y ago
      Not the EU branch. Global boycott laws, like US ones, are forbidden.
      - cptskippy 5y ago
        PayPal LU, the bank that makes PayPal EU possible is a Subsidiary of PayPal Holdings Incorporated in the US. > All US persons, including US-incorporated entities, their foreign branches (including non-US entities owned or controlled by a US person that are also subject to US sanctions with respect to certain sanctions programs, such as the US's Iran, Cuba, and North Korea sanctions programs) and employees, are prohibited from transacting with sanctioned parties. - https://insightplus.bakermckenzie.com/bm/compliance-investigations_1/international-navigating-the-currents-of-us-and-prc-sanctions-compliance-and-best-practice-for-financial-institutions#cntAnchor1 https://insightplus.bakermckenzie.com/bm/compliance-investig... I am pretty sure the EU and US have treaties requiring them to respect one another's sanctions.
        croes 5y ago
        Paypal has already lost in german court. And global sanctions are still invalid. Paypal explicitly violates applicable EU law, namely the EU Blocking Regulation. This EU directive was explicitly issued in response to the US embargo against Cuba. It prohibits European companies from complying with the embargo and threatens all those who engage in the US blockade with severe penalties. And PayPal (Europe) S.à r.l. & Cie, S.C.A. is a european company.
- twirlock 5y ago
  The issue of contention is how they determine the country, apparently even as the user in question is contesting. i.e. your comment is an irrelevant deflection that adds nothing to the discussion, and you are functionally doing PR for Google for free.
- 988747 5y ago
  I live in Europe, but past few years I've been working for US-based company, using their VPN a lot. Google wants to associate me with USA instead of my home country, and when I tried to fill support request to correct them their answer was basically "shut up, we know better". I created another mailbox and am slowly migrating to it. Fuck you Google.
  - bartvk 5y ago
    If you are migrating anyway, think about getting your own domain and migrate to that.
    - 988747 5y ago
      That's exactly what i did - for now I'm hosting it on OVH with their "Professional Email" service, which looks a lot like Outlook.
      - deleted 5y ago
        [deleted]
- dredmorbius 5y ago
  Google wishes to enjoy the investment, employment, legal, and cultural benefits of being physically located in the United States for its key operations, but wishes to associate itself with Ireland, the Netherlands, and Bermuda for tax purposes. Why shouldn't its users seek similar geographic arbitrage?
  - remus 5y ago
    Because Google has to satisfy the legal requirements of the country the user is actually in.
    - southerntofu 5y ago
      No, they only have to satisfy the legal requirements of countries where they have established organizations. That's why GDPR was a game-changer: it made Europe-wide strong privacy regulations that were previously local to a few countries. France's CNIL has always been a farce, but at least on paper provided privacy rights... that Google was free to ignore because it was based in Ireland & such. Of course as an Internet service you don't have to comply with every single national law there is. Would that even be possible? Of course, if a nation State believes you don't respect their laws, they are "free" to try and censor your website, as many do with The Pirate Bay, Sci Hub, etc.
      - chki 5y ago
        > No, they only have to satisfy the legal requirements of countries where they have established organizations. Which for Google and other companies means basically most countries, right? For example they have an office in Malaysia (https://www.google.com/amp/s/www.businessinsider.com/googles-malaysia-office-photos-2014-3%3famp https://www.google.com/amp/s/www.businessinsider.com/googles...). If you have an office, the state will be able to seize your assets, or potentially jail your executives. This is not like Pirate Bay or Sci Hub.
        dredmorbius 5y ago
        The strategic significance of a given office may be small, and may well be larger to the country in which it exists than to the firm it represents. I suspect Google would be more aggreived concerning actions taken against 1600 Ampetheater Parkway, or one of it major datacentres, than against a one-person sales front operating from a bedroom in a remote location. It might well seek to safely extract its personnel, but would have little concern with the facilities or operations it represents themselves.
- Fire-Dragon-DoL 5y ago
  I'm from Italy and moved to Canada. Buying italian books is a nightmare. You can't buy them with your canadian account, but you can make an italian account only if you have an italian address and an italian credit card. So I had to resort to some serious hacks to access some of this ebooks. Horrible. And there is no legal path, to be clear, your only option is not buying ebooks, but the physical one require me to travel to Italy, which is insane.
axiosgunnar 5y ago
The author is aware that his account ended up being associated with Malaysia, right? I have the impression he mistakenly thinks it stayed with Germany?
- eyeinthepyramid 5y ago
  Didn't he want it to stay with Germany?
  - andrewnicolalde 5y ago
    Yes, and it looks like it changed to Malaysia rather than remaining in Germany.
- wikunia 5y ago
  Yeah I'm also confused by that part. The first said Germany -> Malaysia and the second said: Will be unchanged but Malaysia
  - masklinn 5y ago
    It looks like Google told the author to get bent, but it's really rather unclear. Though note that the dates may be confused: the article was posted on May 1st but the edit is marked April 4th, for an update to an article which would have been posted a month later. Most likely the date for the update is wrong and should be something like June 4th, and in > Which will happen first? The automatic switching of the country association, or Google responding to my inquiry? It’s going to be a race! the automatic switching won.
- EMM_386 5y ago
  > I have the impression he mistakenly thinks it stayed with Germany? I don't get that impression. I think the reason it's in bold with is to show that even after the manual attempt to change it, Google responded with "sorry, still Malaysia".
encryptluks2 5y ago
Do you have Google One or a Workspace plan? I'd be curious if you contact support from there if they are able to assist you. Last I checked, Google One offers a free trial.
- samat 5y ago
  I've contacted Google One support regarding youtube/google one family account. They've said some things and I've tried some things, nothing changed. Too big of an issue, I guess.
efitz 5y ago
Why are you using Google if privacy is this much of a concern for you? There are many other services that provide much better privacy protections, eg ProtonMail.
- nerbert 5y ago
  Spoiler alert: in 10 years a leak reveals that ProtonMail is one of the multiple "Swiss-based privacy-oriented" services operated by secret services.
  - rvba 5y ago
    NordVPN is pushed so hard everywhere that it looks like a single point of failure - I assume every secret service wants to hack it, if they didnt already.
    - masklinn 5y ago
      It's ok, because now ExpressVPN is putting out ads everywhere instead!
    - ipaddr 5y ago
      I would have expected some sort of crackdown on popular VPNs used by US citizens if they were as private as they seemed or at least some polical action funded by right holders. We don't see this at all. That tells me these services are compromised on some level. A little while ago I noticed plenty of different VPN providers. Many of the smaller ones were bought and private labelled or had smear campaigns against them. Companies compete so some of that is understood.. but the extent of the attacks tells me players with powerful networks (governmental,business or rogue) shut down many legitimate smaller VPNs whike help promote others. I would be wary of using any VPN if I expected privacy. Rolling your own is easy enough but be careful where you setup shop.
  - dev_snd 5y ago
    Please don't spread FUD. Do you have any sources for your accusations? I believe that there are still honorable companies out there (and I don't even use ProtonMail in particular)
floatingatoll 5y ago
Can EU citizens living in Malaysia long-term exercise their GDPR rights when Google decides that they reside in Malaysia?
- StavrosK 5y ago
  No, because the GDPR doesn't apply to citizens, but to companies. It only applies to companies that target the EU for their services: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rules-business-and-organisations/application-regulation/who-does-data-protection-law-apply_en https://ec.europa.eu/info/law/law-topic/data-protection/refo...
  - floatingatoll 5y ago
    That is technically correct, but ultimately unhelpful in the context of the post. I’ve rewritten my question to address your objections to my phrasing. Is Google required to comply with GDPR data and deletion requests made by EU citizens that Google has deemed to be be residing in Malaysia? Since you’re familiar with GDPR, I would appreciate your opinion on it.
    - izacus 5y ago
      No, GDPR explicitly speaks about EU residents and not citizens. Which means that OP is not covered, but an American living in France is.
      - floatingatoll 5y ago
        Alright. I’m glad I asked, even if my phrasing sucked, because it uncovers why they’re doing this.
  - croes 5y ago
    That's clever by google. Because if a german citizen uses european google services, he is GDPR protected no matter where he is. That switch made im a EU citizens living abroad using non-EU services, so no GDPR protection. Coincidence?
daxuak 5y ago
It's not mentioned in the article, but services could differ between app stores if we head in this direction, not only for privacy terms. For instance if China somehow get VPN apps off the shelves from HK's app store and people there couldn't associate their google accounts with regions other than HK, then that's a root/switch OS or no VPN scenario for them. Same could happen to Americans there - it's not based on citizenship or proof of residence, google just decides. Ultimately one can argue that even so it's not google's responsibility to fight against authoritarians or whatever, but imho android already has a closed eco system, this is getting worse.
blfr 5y ago
There is a disadvantage for me, because the privacy laws in Europe are stronger than Asia, I lose some privacy protection. Is this a coincidence? Maybe not but some of my accounts have been associated with European Google entities so it works both ways. It seems that they're simply sorting by IP from which you most often access it since consistent use of proxies resulted in predictable country association.
superkuh 5y ago
It's even worse if you don't enable javascript. Suddenly most google services will be in another language (not english) and there's nothing you can do about it. My google account regularly gets switched to Taiwan, Hong Kong, etc because lots of people from those countries use the same (canadian) VPS provider as me to tunnel though.
- anoncake 5y ago
  If only there was some sort of Accept-Language header.
  - ryandrake 5y ago
    Don’t get me started! Every time I travel somewhere, Google and a bunch of other web sites just decide on their own to send me web content in the local language. Why?? Just respect the user agent’s Accept-Language header. That’s the whole purpose of it!
    - mavhc 5y ago
      Because 99.999% of people don't know what that is.
      - anoncake 5y ago
        No, because browser makers don't expose it appropriately. There aren't any real alternatives: The only way to determine the user's language preference that can actually work is for them to provide it.
        Semaphor 5y ago
        What would be appropriate? Firefox has it under "Choose your preferred language for displaying pages" which seems appropriate to me.
        5y ago
chrismorgan 5y ago
I just took a look at this for my own account. It has me associated with India; I’m Australian, but spent just over a year in India recently. I have never received any notification like the one cited in this article. (Perhaps because it wouldn’t affect which company service is offered through? But the laws may still differ.) And as far as Google Play Store is concerned, I’m American for some completely unknown reason, and they refuse to be convinced otherwise unless I give them credit card details; so any apps region-locked to Australia are out of my reach.
- ipaddr 5y ago
  How many apps get region locked to Australia?
  - xyzzy_plugh 5y ago
    I'm not in Australia, but many other countries have region locked local apps. In my experience banking is a big problem, though it seems to have improved in the last few years. Local TV providers still use region-locked apps for streaming services.
    - mikelward 5y ago
      Mobile phone companies is another one. Installing the Vodafone app was (maybe still is) impossible in many countries if you're not a local.
  - AnssiH 5y ago
    In addition to what siblings said: taxi apps, parking apps, food delivery apps, package delivery apps are sometimes region locked. I'm not in Australia, though.
- lokedhs 5y ago
  I was curious what country Google associates with me, and this is what I see: As shown in Google’s Terms of Service, your account is associated with the following country: . It seems there are things Google don't know about me, even though I'm not making this information secret.
laborat 5y ago
I was under the impression that the EU privacy laws (GDPR etc) applied to EU citizens regardless of location. If that impression is correct, then isn't it the case that nothing meaningful, privacy-wise, will change for the author even after this change to their account, as long as they remain a German citizen?
- chki 5y ago
  No, that's not correct. As an EU citizen living abroad, using non-EU based services, the GDPR will not apply. It would also be impossible to enforce something like that.
  - ipaddr 5y ago
    The GDPR does apply to non-EU based services but no enforcement is possible. So it doesn't matter where you live if the service is out of reach of this law.
    - chki 5y ago
      >The GDPR does apply to non-EU based services That's only correct with regards to the processing of data subjects who are in the European Union. See Art. 3.2 of the GDPR.
      - type0 5y ago
        Here's how Madison.com handles this: "451: Unavailable due to legal reasons We recognize you are attempting to access this website from a country belonging to the European Economic Area (EEA) including the EU which enforces the General Data Protection Regulation (GDPR) and therefore access cannot be granted at this time. For any issues, contact ..."
anonu 5y ago
Most people don't pay a penny for Google services. This may be an unpopular opinion: if you're going to complain - dont use their service.
jeffbee 5y ago
The author doesn’t seem to say which is correct. Are the facts of the matter irrelevant here?
tomxor 5y ago
Lets be honest.. it's not "your account" it's "their account". It's not just Google, this is the modern web. If you use a web based service I think it's better to assume everything you give them is theirs, otherwise it's an impossible battle of constantly reviewing massive ToS changes and a mutating product/features. I guess this view probably sounds a little out of touch but it's easier if you don't use a smart phone.
- tomxor 5y ago
  wow, what's going on here? Is google now a sensitive subject?
  - EricE 5y ago
    No, just people who don't like inconvenient facts. One of my favorite stickers: "There is no cloud, just someone else's computer" Techies hate it when you point crap like that out - because it re-enforces that trust, reputation, creditability, character - all those things matter. And most tech companies have damn little of any of those :p
- tomxor 5y ago
  My confidence in HN is restored :)
jfrunyon 5y ago
> There is a disadvantage for me, because the privacy laws in Europe are stronger than Asia, I lose some privacy protection. You don't lose privacy protection by virtue of Google changing your location. You lose privacy protection by not being a resident of the jurisdiction with those laws.
- developer93 5y ago
  But if a company has you down as being in country x, how do they know to apply the laws from country y? This is a practical rather than legal point
  - compiler-guy 5y ago
    If the company has you down in country A, then they apply the rules for country A. But there are many signs they use to determine what country you are actually in. Apparently there were enough signs in this case to conclude he had been in Malaysia long enough to trigger the rule.
    - jmholla 5y ago
      There were also enough signs for them to identify Dan Schroeder being from Thailand despite the fact he hasn't been there or out of his country of residence for two years.
      - compiler-guy 5y ago
        The argument isn't that the system is perfect. It likely just needs to be good enough. A false positive in attempting to comply with the law really isn't a reason to not try at all.
        jmholla 5y ago
        Then there needs to be an actually working avenue to correct these issues. the rsponse, the system isn't perfect so, sorry, tough luck, is a worse argument in my opinion. In this case Schroeder's valid appeal was denied, which was my point.
ajross 5y ago
Well... is the author actually in Maylasia or Germany? I mean, that matters. You don't get to personally choose whose laws you're subject to, nor does Google. Having your Google settings set to Germany does nothing to protect you from Maylay law, nor Google for that matter. If you don't want to be subject to the laws of the country you're in[1] you have to move. Google can't help you. [1] Edit: I guess in this circumstance better phrased as "If you want legal protections offered by a country you're not in..."
- masklinn 5y ago
  > Well... is the author actually in Maylasia or Germany? It seems rather clear that the author is physically in Malaysia. > I mean, that matters. Kinda but kinda not? If you're an american citizen and for some reason go spend 6 months or a year in Malaysia, you probably don't want your accounts to be switched over to Malaysia, and possibly Malaysian, a language you probably do not speak.
  - ajross 5y ago
    Localization settings are distinct from location, they're just defaults. You can read Google in German right here in the US, etc... The author was concerned about losing privacy protection offered by Google to people in Germany as required by German law. Which is nonsensical, because German law does nothing to protect you in Maylasia.
    - axlee 5y ago
      I'm curious if he will then complain about not paying Malaysian tax rates while living in Germany. You want to be protected by the EU's privacy laws? Live in Europe, it's that simple. Sure, he will find fewer dreamy beaches and cheap food, but he can't have his cake and eat it too.
    - bellyfullofbac 5y ago
      Ah, obnoxious geo-IP-based defaults, rather than respecting the browser's "Accept-Language" HTTP header. I remember Google forums there were angry servicemen that got Google in Arabic when they flew to Kuwait...
tangy_fluid 5y ago
This is outrageous and attacks like this aren't going to stop until we start putting CEOs in prison.
karaterobot 5y ago
If he lives in Germany, and they mistakenly changed his location to Malaysia, I understand his complaint. But, you can't just say "I want you to treat me as though I lived in a different country than I do, because I prefer their laws on this particular subject". Granted, I wish Google's approach to privacy was better all around, but given that they want to gobble up as much data as possible, and we all know about that by now, I am not as confused by their approach here as I am by the author's reaction.
- codegladiator 5y ago
  > you can't just say "I want you to treat me as though I lived in a different country than I do, because I prefer their laws on this particular subject why not ?
  - anonymousab 5y ago
    Because the laws of the country you are in dictate how Google must treat you as a customer or user, and not your preference of how you'd like them to treat you.
    - ISL 5y ago
      There is a subtlety here, due to Google's scale. If I sign up with a small company based in, say, Chile, all of my information is likely to be stored there or at least governed by Chile's laws no matter where I am in the world. The author of this article appears to have engaged with Google on the terms presented in Germany but is accessing Google services from Malaysia. The difference is that Google has a more-substantial presence in Malaysia and is hence more-beholden to Malaysia's laws. Our hero's ability to choose to interact with a first-class service while being treated as a German while abroad has been substantially degraded.
- Skunkleton 5y ago
  Many laws apply to citizens of a country, no matter where they are. Is GDPR applicable to EU citizens regardless of where they happen to be?
martini333 5y ago
Meta: this site does not work on 4k monitor. Some weird relative sizes
- ipaddr 5y ago
  What browser are you using? Don't say safari...
waych 5y ago
Xoogler here. The way I remember this working is that it is entirely dependent on the methods of payment (MOP) associated with your account. If you remove MOPs from country A, and then 30 days later you add a MOP from country B, your underlying gaia account will have the home country migrated (affects play store, etc). The workaround is to use different accounts, each with MOP from different countries. Pretty sure IP doesn't matter. Regarding which legal jurisdictions apply between you and a company like Google? Well, the courts are probably not going to consider what it says in your account profile.
- dpwm 5y ago
  Never worked at google, but I use their services and moved country recently. > The workaround is to use different accounts, each with MOP from different countries. Pretty sure IP doesn't matter. Maybe it has changed, because this was not my experience: my methods of payments have all remained the same. It appears to be based on IP, because my transition was delayed compared to family members who moved with me because I had VPNed back to the country I had left. I’m pretty sure it was IP based, because the relative delay approximately correlated with how many days I’d used the VPN for.
  - waych 5y ago
    Managing Terms of Service at scale is actually a real problem companies like Google face, so yeah it's entirely possible the country tracking for Terms of Service (TOS) is completely distinct from the MOP country association in Pay & Play.
  - moltar 5y ago
    I would be an interesting corner case for them then. My account is setup as Canadian, but physically I’ve been in Vietnam for the past 1.5 years, but my home router always tunnels via Singapore. I do so on mobile often as well when I’m outside of the wifi range.
- izacus 5y ago
  This seems to have been changed lately - Google account will switch it's location (but not language) by itself if it detects you're in a certain country for a long time. Happened to some people I know as well.
contriban 5y ago
The hilarious part is that I got this email maybe last week, moving my account to country X. Too bad I lived in country X for 7 months, they didn’t change it then, and now I’ve been in country Y for 2 months, across the world. Why now? And why the wrong country? I have no links to country X and I haven’t been there in months.
fchu 5y ago
Google changing the country in their terms of services without user explicit approval/opt-in is much worse than it seems. As a user, I might have Germany as my country in Google while living in Malaysia: maybe I like its privacy law better, or I'm a German ambassador on a diplomatic mission, or a German citizen on an exchange program, or a Malaysian citizen who signed up for Google while on vacation in Germany and is now confused about some parts of their account. The point is, only the last scenario needs some fixing, while in all other cases, the user will understandably prefer to keep the country unchanged. Yet Google forcibly and preemptively switches country in all these scenarios, with no real benefits to the user. But if there is no real benefit to the end user, and not everyone wants this, why force this change in the first place? Something technical that has to do with local laws. And that's where it's really bad: - It's bad as a principle, because if a person signs a contract with an entity under a specific jurisdiction, that person doesn't expect the jurisdiction to change unilaterally. - It's bad in practice, because instead of knowing with certainty that my data is under a specific jurisdiction, I'm now subject to some automated process that could unilaterally move my data to a random country, resulting in unintended exposure to its laws
Macha 5y ago
I got a similar notification recently that my account was updated from being associated with "unknown" to Ireland, which was interesting.
johnvaluk 5y ago
Location has has become a huge thorn in Google's side in a number of areas: - Geographical location of data (Data regions) for Google Workspace - Culpable deniability about a user's location when anonymously accessing Google Maps - Compliance with local laws where the user is physically located when accessing a service - Region locked applications - Financial/banking restrictions I'm sure there are more. Google is justifiably concerned about compliance and liability. That's the incentive for these changes, not improving the user experience.
Brajeshwar 5y ago
Oh! I'd love to be able to change the country of my Google Apps for Domains. I have tried few times, whenever I remember but gave up. Why do I want to change? When I signed up, the currency was USD and perhaps the country stayed USA too! There was no Indian pricing at that time (I think over a decade ago). For the US pricing, I pay $30 monthly for a 5-member plan. I want to leverage the Indian pricing of ₹125 (~$1.6) per account per month.
elcano 5y ago
Google services between Germany and Malaysia might be essentially the same. But that might not be the case if Google decides to relocate you out of the United States. Even those US Citizens who live in a USA territory like Puerto Rico or US Virgin Islands constantly receive a variant of the message 'this service is not available in your country'. Be aware that as a US territory, Puerto Rico and USVI are subject to the same federal laws (and financial system) as any other state, so technically they aren't foreign/alien. But a private company like Google can choose to underserve what is not strategic for them. Google uses either your IP address or the postal address of your payment method to find out that you don't live in the 50 states (or DC). When launching some services, Google starts in US (or course), excluding their territories. Then they expand to other countries, again skipping the United States territories, which continue receiving the 'this service is not available in your country' message' practically forever. This happened with Google Music. Also YouTube videos apparently market for USA market only were not playable here. Google controls the YouTube platform and there's no excuse for not negotiating including all the US territories in the definition of USA for YouTube uploaders. Recently they made YouTube Premium available in this market. And with the YouTube Music change, this also came included. However, I don't know if they fixed completely fixed the issue of viewing USA only videos from here.
croes 5y ago
What if I just use VPN of a foreign country? If they switch the country, did you get the prices of the new country or do you have to pay the prices of the original country association? Isn't it a violation of privacy to track the user in that way? Would it not be the correct way to ask for prove, that he resides in Germany and not simply switch the country?
growt 5y ago
So what would happen if someone moved to another country, used a VPN to fool IP based geolocation and disabled Google location history etc. Would there still be a (legal) way for Google to change their country?
inigojonesguy 5y ago
My google account is associated with Switzerland, which is not in EU, although I am in Romania, which is in EU. I never received such a message from google.
Aulig 5y ago
> There is a disadvantage for me, because the privacy laws in Europe are stronger than Asia, I lose some privacy protection. Is this a coincidence? It is a coincidence, I recently had my account changed from Australia to Germany. Seems to simply depend on your IP, as I don't have any payment methods associated as speculated in another comment.
twirlock 5y ago
>the privacy laws in Europe are stronger than Asia, I lose some privacy protection. Is this a coincidence? Of course it's not.
compiler-guy 5y ago
This problem is just a specific instance of the more general “expat problem”. When you move countries, you have to deal with the new country’s rules. Many people who move countries run into unexpected differences. You have to roll with it and deal.
fpgaminer 5y ago
I got this email a week or two ago, but Google sent a follow up email shortly thereafter clarifying that it was sent in mistake. I'm curious, were only some of those emails sent by mistake? Or were all of them? If the latter, perhaps the OP's concerns are unfounded as of yet.
Havoc 5y ago
Anybody know where to see this setting. Been clicking around my account for a while and can't see it (Not under personal info or data & personalisation)
- Guidii 5y ago
  Another thread mentioned: https://policies.google.com/terms?authuser= https://policies.google.com/terms?authuser= This gave me the TOS matched to the country that Google thinks I'm in. (They're correct, in my case)
  - Havoc 5y ago
    That has me under US despite being in the UK. So that seems to be the legal territory you fall under rather than necessarily IP detected country
    - Symbiote 5y ago
      In a private tab, this page starts with "Country version: Denmark" with a footnote explaining I should sign in to see the terms that apply to my account. If I sign in, the "Country version" line is gone, though I'm still (correctly) shown the EU terms.
paulgdp 5y ago
I've never received such an email, but I recently moved to many different countries (many months each), how can I check to which country my account is attached to?
Little_John 5y ago
Hey everyone Let's all hail from Uzbekistan!
Little_John 5y ago
hey everyone, Let's all hail from Uzbekistan!
Rapzid 5y ago
This sorta crazy. If I were visiting China for a bit I wouldn't expect to get a notice from my bank or Google that they have transferred my accounts to a subsidiary subject to CCP control. Next thing you know your blocked from leaving the country. I'm curious to a few things that are absent from the post but a lot of people in here are talking like they know the answers to: A. How long this person was in Malaysia B. What local laws they may have been in breach of or in jeopardy of breaching(or Google) C. What specific local rules/laws Google was attempting to comply with in good faith(if any) It's amazing how many people are jumping all over the OPs case like they have this information. If this were a bank account and/or China I don't think everybody would be giving the company the benefit of the doubt and casting shade on the OP for raising concerns...
- anonu 5y ago
  Any international bank that wants regular access to US dollars needs to play nice with the US Treasury. This means if you're a US Bank account holder and live abroad, they want to know. Similarly if you're a US citizen with a foreign bank account, they want to know. Not as onerous as transferring a bank account to another entity, but the oversight is pretty extensive nonetheless.
RocketMan9999 5y ago
Cool! I live in the PRC. Google should just cut me off and send all my data to the Ministry of State Security right now, according to local legislations.
19h 5y ago
Got the same email, and a day later an apology that it was sent in error. Since this blog post is over a month old I'd be interested in whether or not this was resolved.

279 points by olvy0 5y ago

I understand the author's frustration. But until someone finds out how a company that operates globally can satisfy the laws of the countries their customers are located in without associating the accounts with a country, I'm not sure what we can do. > What I find curious is that it says the services are essentially the same between different countries. So, there is no advantage to me as a consumer for anything to change. The advantage to the consumer is that they have access to the services at all. Countries have the ability to completely cut off their citizens to a service if they don't follow their laws.

nerdponx 5y ago
I don't mind sharing my country of residence, of all things.
ketamine__ 5y ago
If someone rents an Airbnb for a few months in a new location are they now a resident of that new location? If we aren't talking about residency then changing an association (whatever that means) seems arbitrary.
- jfrunyon 5y ago
  We clearly are, in fact, talking about residency. > As someone who travels a lot (not recently!)
- deleted 5y ago
  [deleted]
- CydeWeys 5y ago
  Probably, yeah. You could say it's temporary residency or whatever, but by the several months point this is clearly more than a mere vacation. If you've been living in one place for several months now you more live there than anywhere else.
  - ketamine__ 5y ago
    So three out of twelve months is more than anywhere else? Nomads move every few months.
    - CydeWeys 5y ago
      Then said nomads have several different residencies each year.
      - CRConrad 5y ago
        Taxes are usually calculated per year.
- jsnell 5y ago
  Why do you think this is a matter of a few months? All we know is that the author hasn't traveled "recently". But yes, those kinds of thresholds are common when it comes to residency as an official concept for e.g. taxation. Usually the threshold is around 183 days, but there is no reason why it'd be obviously less arbitrary than other choices.
  - _nalply 5y ago
    Where do you have this strange number from? The factorization is 3 * 61.
    - Wingy 5y ago
      It’s 365 / 2, ~half of a year :)
    - __zack 5y ago
      It’s just over half a year
    - cldellow 5y ago
      As others have said, it's half of a year. But most importantly, it's the number that the US government uses on form 8840, the Closer Connection Exception Statement for Aliens: https://www.irs.gov/pub/irs-pdf/f8840.pdf https://www.irs.gov/pub/irs-pdf/f8840.pdf
      - _nalply 5y ago
        This answer is why I asked my somewhat stupid question. You know 183 days is weirdly specific. Why not just say 6 months or half a year? And know I know why, it's because US goverments uses this number as a cut-off for some legal consequences. Thank you!
    - deleted 5y ago
      [deleted]
  - ketamine__ 5y ago
    Why do you think I'm talking about the author and not in general?
- lbotos 5y ago
  Actually, in many countries, yes, a "tax resident". For the UK it's 31 days of more than 3 hours of work. I think it's the same for the US.
  - 692 5y ago
    it's bit more complex than that (I've suffered regarding this) The Automatic Overseas Test You would normally be considered a non-UK resident if you meet any one of the following elements of the Automatic Overseas Test: You were considered as a UK resident in one or more of the previous three tax years, but you spend fewer than 16 days in the UK in the current tax year You spend fewer than 46 days in the UK in the tax year AND you were non-UK resident in the preceding three tax years You work full time outside the UK and spend fewer than 91 days in the UK and you work fewer than 31 days in the UK for three hours or less in any given day.
    - lbotos 5y ago
      You're right, I shortcutted it. I've read this page so many times and just jumped to the "hyper conservative take".
- judge2020 5y ago
  Regardless, google might have to follow privacy laws of countries even if you set foot there for a layover or for only a few hours - google itself isn’t a country and thus other countries can effectively bully them into doing anything if Google wants to stay in business there. Not a problem for random island nations that have few citizens, but you can bet any sizable nation blacklisting them could mean an appreciable loss in revenue (and maybe triggering other countries to make similar demands).
remram 5y ago
Yes I find it weird that they both resent having local laws apply (when it's Malaysia) but value being covered by GDPR (when it's Germany). I can't really understand what they are wishing for.
- croes 5y ago
  Both are german citizens and both are not in the country to which they are now to be assigned. The latter wasn't even in Thailand at all. So I guess they just don't want that Google makes some bullshit associations for them which undermie the GDPR.
  - rsj_hn 5y ago
    So you are saying if a German citizen travels to Mexico, they don't need to obey Mexican law because they are German citizens? Suppose a law in Mexico requires Google to store search queries and make them available to the government for 1 year, or it requires the collection of certain types of personal information, and a law in Germany bans Google from storing search queries or collecting the information. Now a German citizen travels to Mexico, and does a web query in Mexico, do you think Google should apply Germany's Laws or Mexico's laws? It will apply Mexico's laws because that is the jurisdiction in which the query is made. Similarly if a Mexican travels to Germany and makes a query, then Google will not store the results. Btw, this is the whole point of international VPNs. People want an internet presence in different countries in order to access content that is not available in their own country or to be treated differently than if they were in their own countries. So if you, as the German traveller, don't want your query stored, you'd VPN to a server in Germany and run your queries through that VPN. If you ran your query through the Mexican ISP, you can be sure that the information would be collected. Thus as much as European governments may want the GDPR to be a type of shield that you can carry with you when you cross over to other jurisdictions, the reality of that portability is limited to the ability of European nations to convince other nations to go along and treat Europeans differently in their own legal system. It may work, it may not, but whether it works is not a question of the GDPR but of the ability of Europe to project power and override laws in other jurisdictions.
croes 5y ago
And how does google satisfy a countries laws if they associate a customer with the wrong country?
- reaperducer 5y ago
  Unlike computer code, laws tend to have wiggle room. IANAL, but I expect in this case "best effort" is good enough.
  - croes 5y ago
    How but just asking your customer instead of guessing by unreliable factors?
    - compiler-guy 5y ago
      If they had asked the OP, he would have told them Germany, not Thailand, so they likely would not be in compliance with the law.
      - croes 5y ago
        They could demand proof of residency, that's the correct way.
    - seoaeu 5y ago
      Is there any reason to believe that asking would be remotely reliable? There's a reason that liquor stores don't just ask people whether they're over 21.
      - alexeldeib 5y ago
        Yet, online that’s all websites 18+ and 21+ do.
      - croes 5y ago
        Does the liquor store estimate your age or do they ask for your id? Google should ask and then could demand proof.
croes 5y ago
BTW companies like Paypal enforced US boycotts on cuba even if the customer is a EU citizens. "The ticket retailer Proticket, for example, filed a lawsuit against the blocking of its account after offering tickets for the musical "Soy de Cuba" and the concert of a Cuban artist. Although Proticket won its case at the Dortmund Regional Court in spring 2016, Paypal still did not change its approach."
- monkeybutton 5y ago
  Doesn't the law block PayPal from being involved in such a transaction?
  - croes 5y ago
    Not the EU branch. Global boycott laws, like US ones, are forbidden.
    - cptskippy 5y ago
      PayPal LU, the bank that makes PayPal EU possible is a Subsidiary of PayPal Holdings Incorporated in the US. > All US persons, including US-incorporated entities, their foreign branches (including non-US entities owned or controlled by a US person that are also subject to US sanctions with respect to certain sanctions programs, such as the US's Iran, Cuba, and North Korea sanctions programs) and employees, are prohibited from transacting with sanctioned parties. - https://insightplus.bakermckenzie.com/bm/compliance-investigations_1/international-navigating-the-currents-of-us-and-prc-sanctions-compliance-and-best-practice-for-financial-institutions#cntAnchor1 https://insightplus.bakermckenzie.com/bm/compliance-investig... I am pretty sure the EU and US have treaties requiring them to respect one another's sanctions.
      - croes 5y ago
        Paypal has already lost in german court. And global sanctions are still invalid. Paypal explicitly violates applicable EU law, namely the EU Blocking Regulation. This EU directive was explicitly issued in response to the US embargo against Cuba. It prohibits European companies from complying with the embargo and threatens all those who engage in the US blockade with severe penalties. And PayPal (Europe) S.à r.l. & Cie, S.C.A. is a european company.
twirlock 5y ago
The issue of contention is how they determine the country, apparently even as the user in question is contesting. i.e. your comment is an irrelevant deflection that adds nothing to the discussion, and you are functionally doing PR for Google for free.
988747 5y ago
I live in Europe, but past few years I've been working for US-based company, using their VPN a lot. Google wants to associate me with USA instead of my home country, and when I tried to fill support request to correct them their answer was basically "shut up, we know better". I created another mailbox and am slowly migrating to it. Fuck you Google.
- bartvk 5y ago
  If you are migrating anyway, think about getting your own domain and migrate to that.
  - 988747 5y ago
    That's exactly what i did - for now I'm hosting it on OVH with their "Professional Email" service, which looks a lot like Outlook.
    - deleted 5y ago
      [deleted]
dredmorbius 5y ago
Google wishes to enjoy the investment, employment, legal, and cultural benefits of being physically located in the United States for its key operations, but wishes to associate itself with Ireland, the Netherlands, and Bermuda for tax purposes. Why shouldn't its users seek similar geographic arbitrage?
- remus 5y ago
  Because Google has to satisfy the legal requirements of the country the user is actually in.
  - southerntofu 5y ago
    No, they only have to satisfy the legal requirements of countries where they have established organizations. That's why GDPR was a game-changer: it made Europe-wide strong privacy regulations that were previously local to a few countries. France's CNIL has always been a farce, but at least on paper provided privacy rights... that Google was free to ignore because it was based in Ireland & such. Of course as an Internet service you don't have to comply with every single national law there is. Would that even be possible? Of course, if a nation State believes you don't respect their laws, they are "free" to try and censor your website, as many do with The Pirate Bay, Sci Hub, etc.
    - chki 5y ago
      > No, they only have to satisfy the legal requirements of countries where they have established organizations. Which for Google and other companies means basically most countries, right? For example they have an office in Malaysia (https://www.google.com/amp/s/www.businessinsider.com/googles-malaysia-office-photos-2014-3%3famp https://www.google.com/amp/s/www.businessinsider.com/googles...). If you have an office, the state will be able to seize your assets, or potentially jail your executives. This is not like Pirate Bay or Sci Hub.
      - dredmorbius 5y ago
        The strategic significance of a given office may be small, and may well be larger to the country in which it exists than to the firm it represents. I suspect Google would be more aggreived concerning actions taken against 1600 Ampetheater Parkway, or one of it major datacentres, than against a one-person sales front operating from a bedroom in a remote location. It might well seek to safely extract its personnel, but would have little concern with the facilities or operations it represents themselves.
Fire-Dragon-DoL 5y ago
I'm from Italy and moved to Canada. Buying italian books is a nightmare. You can't buy them with your canadian account, but you can make an italian account only if you have an italian address and an italian credit card. So I had to resort to some serious hacks to access some of this ebooks. Horrible. And there is no legal path, to be clear, your only option is not buying ebooks, but the physical one require me to travel to Italy, which is insane.

axiosgunnar 5y ago

The author is aware that his account ended up being associated with Malaysia, right? I have the impression he mistakenly thinks it stayed with Germany?

eyeinthepyramid 5y ago
Didn't he want it to stay with Germany?
- andrewnicolalde 5y ago
  Yes, and it looks like it changed to Malaysia rather than remaining in Germany.
wikunia 5y ago
Yeah I'm also confused by that part. The first said Germany -> Malaysia and the second said: Will be unchanged but Malaysia
- masklinn 5y ago
  It looks like Google told the author to get bent, but it's really rather unclear. Though note that the dates may be confused: the article was posted on May 1st but the edit is marked April 4th, for an update to an article which would have been posted a month later. Most likely the date for the update is wrong and should be something like June 4th, and in > Which will happen first? The automatic switching of the country association, or Google responding to my inquiry? It’s going to be a race! the automatic switching won.
EMM_386 5y ago
> I have the impression he mistakenly thinks it stayed with Germany? I don't get that impression. I think the reason it's in bold with is to show that even after the manual attempt to change it, Google responded with "sorry, still Malaysia".

encryptluks2 5y ago

Do you have Google One or a Workspace plan? I'd be curious if you contact support from there if they are able to assist you. Last I checked, Google One offers a free trial.

samat 5y ago
I've contacted Google One support regarding youtube/google one family account. They've said some things and I've tried some things, nothing changed. Too big of an issue, I guess.

efitz 5y ago

Why are you using Google if privacy is this much of a concern for you? There are many other services that provide much better privacy protections, eg ProtonMail.

nerbert 5y ago
Spoiler alert: in 10 years a leak reveals that ProtonMail is one of the multiple "Swiss-based privacy-oriented" services operated by secret services.
- rvba 5y ago
  NordVPN is pushed so hard everywhere that it looks like a single point of failure - I assume every secret service wants to hack it, if they didnt already.
  - masklinn 5y ago
    It's ok, because now ExpressVPN is putting out ads everywhere instead!
  - ipaddr 5y ago
    I would have expected some sort of crackdown on popular VPNs used by US citizens if they were as private as they seemed or at least some polical action funded by right holders. We don't see this at all. That tells me these services are compromised on some level. A little while ago I noticed plenty of different VPN providers. Many of the smaller ones were bought and private labelled or had smear campaigns against them. Companies compete so some of that is understood.. but the extent of the attacks tells me players with powerful networks (governmental,business or rogue) shut down many legitimate smaller VPNs whike help promote others. I would be wary of using any VPN if I expected privacy. Rolling your own is easy enough but be careful where you setup shop.
- dev_snd 5y ago
  Please don't spread FUD. Do you have any sources for your accusations? I believe that there are still honorable companies out there (and I don't even use ProtonMail in particular)

floatingatoll 5y ago

Can EU citizens living in Malaysia long-term exercise their GDPR rights when Google decides that they reside in Malaysia?

StavrosK 5y ago
No, because the GDPR doesn't apply to citizens, but to companies. It only applies to companies that target the EU for their services: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rules-business-and-organisations/application-regulation/who-does-data-protection-law-apply_en https://ec.europa.eu/info/law/law-topic/data-protection/refo...
- floatingatoll 5y ago
  That is technically correct, but ultimately unhelpful in the context of the post. I’ve rewritten my question to address your objections to my phrasing. Is Google required to comply with GDPR data and deletion requests made by EU citizens that Google has deemed to be be residing in Malaysia? Since you’re familiar with GDPR, I would appreciate your opinion on it.
  - izacus 5y ago
    No, GDPR explicitly speaks about EU residents and not citizens. Which means that OP is not covered, but an American living in France is.
    - floatingatoll 5y ago
      Alright. I’m glad I asked, even if my phrasing sucked, because it uncovers why they’re doing this.
- croes 5y ago
  That's clever by google. Because if a german citizen uses european google services, he is GDPR protected no matter where he is. That switch made im a EU citizens living abroad using non-EU services, so no GDPR protection. Coincidence?

daxuak 5y ago

It's not mentioned in the article, but services could differ between app stores if we head in this direction, not only for privacy terms. For instance if China somehow get VPN apps off the shelves from HK's app store and people there couldn't associate their google accounts with regions other than HK, then that's a root/switch OS or no VPN scenario for them. Same could happen to Americans there - it's not based on citizenship or proof of residence, google just decides. Ultimately one can argue that even so it's not google's responsibility to fight against authoritarians or whatever, but imho android already has a closed eco system, this is getting worse.

blfr 5y ago

There is a disadvantage for me, because the privacy laws in Europe are stronger than Asia, I lose some privacy protection. Is this a coincidence? Maybe not but some of my accounts have been associated with European Google entities so it works both ways. It seems that they're simply sorting by IP from which you most often access it since consistent use of proxies resulted in predictable country association.

superkuh 5y ago

It's even worse if you don't enable javascript. Suddenly most google services will be in another language (not english) and there's nothing you can do about it. My google account regularly gets switched to Taiwan, Hong Kong, etc because lots of people from those countries use the same (canadian) VPS provider as me to tunnel though.

anoncake 5y ago
If only there was some sort of Accept-Language header.
- ryandrake 5y ago
  Don’t get me started! Every time I travel somewhere, Google and a bunch of other web sites just decide on their own to send me web content in the local language. Why?? Just respect the user agent’s Accept-Language header. That’s the whole purpose of it!
  - mavhc 5y ago
    Because 99.999% of people don't know what that is.
    - anoncake 5y ago
      No, because browser makers don't expose it appropriately. There aren't any real alternatives: The only way to determine the user's language preference that can actually work is for them to provide it.
      - Semaphor 5y ago
        What would be appropriate? Firefox has it under "Choose your preferred language for displaying pages" which seems appropriate to me.
        5y ago

chrismorgan 5y ago

I just took a look at this for my own account. It has me associated with India; I’m Australian, but spent just over a year in India recently. I have never received any notification like the one cited in this article. (Perhaps because it wouldn’t affect which company service is offered through? But the laws may still differ.) And as far as Google Play Store is concerned, I’m American for some completely unknown reason, and they refuse to be convinced otherwise unless I give them credit card details; so any apps region-locked to Australia are out of my reach.

ipaddr 5y ago
How many apps get region locked to Australia?
- xyzzy_plugh 5y ago
  I'm not in Australia, but many other countries have region locked local apps. In my experience banking is a big problem, though it seems to have improved in the last few years. Local TV providers still use region-locked apps for streaming services.
  - mikelward 5y ago
    Mobile phone companies is another one. Installing the Vodafone app was (maybe still is) impossible in many countries if you're not a local.
- AnssiH 5y ago
  In addition to what siblings said: taxi apps, parking apps, food delivery apps, package delivery apps are sometimes region locked. I'm not in Australia, though.
lokedhs 5y ago
I was curious what country Google associates with me, and this is what I see: As shown in Google’s Terms of Service, your account is associated with the following country: . It seems there are things Google don't know about me, even though I'm not making this information secret.

laborat 5y ago

I was under the impression that the EU privacy laws (GDPR etc) applied to EU citizens regardless of location. If that impression is correct, then isn't it the case that nothing meaningful, privacy-wise, will change for the author even after this change to their account, as long as they remain a German citizen?

chki 5y ago
No, that's not correct. As an EU citizen living abroad, using non-EU based services, the GDPR will not apply. It would also be impossible to enforce something like that.
- ipaddr 5y ago
  The GDPR does apply to non-EU based services but no enforcement is possible. So it doesn't matter where you live if the service is out of reach of this law.
  - chki 5y ago
    >The GDPR does apply to non-EU based services That's only correct with regards to the processing of data subjects who are in the European Union. See Art. 3.2 of the GDPR.
    - type0 5y ago
      Here's how Madison.com handles this: "451: Unavailable due to legal reasons We recognize you are attempting to access this website from a country belonging to the European Economic Area (EEA) including the EU which enforces the General Data Protection Regulation (GDPR) and therefore access cannot be granted at this time. For any issues, contact ..."

anonu 5y ago

Most people don't pay a penny for Google services. This may be an unpopular opinion: if you're going to complain - dont use their service.

jeffbee 5y ago

The author doesn’t seem to say which is correct. Are the facts of the matter irrelevant here?

tomxor 5y ago

Lets be honest.. it's not "your account" it's "their account". It's not just Google, this is the modern web. If you use a web based service I think it's better to assume everything you give them is theirs, otherwise it's an impossible battle of constantly reviewing massive ToS changes and a mutating product/features. I guess this view probably sounds a little out of touch but it's easier if you don't use a smart phone.

tomxor 5y ago
wow, what's going on here? Is google now a sensitive subject?
- EricE 5y ago
  No, just people who don't like inconvenient facts. One of my favorite stickers: "There is no cloud, just someone else's computer" Techies hate it when you point crap like that out - because it re-enforces that trust, reputation, creditability, character - all those things matter. And most tech companies have damn little of any of those :p
tomxor 5y ago
My confidence in HN is restored :)

jfrunyon 5y ago

> There is a disadvantage for me, because the privacy laws in Europe are stronger than Asia, I lose some privacy protection. You don't lose privacy protection by virtue of Google changing your location. You lose privacy protection by not being a resident of the jurisdiction with those laws.

developer93 5y ago
But if a company has you down as being in country x, how do they know to apply the laws from country y? This is a practical rather than legal point
- compiler-guy 5y ago
  If the company has you down in country A, then they apply the rules for country A. But there are many signs they use to determine what country you are actually in. Apparently there were enough signs in this case to conclude he had been in Malaysia long enough to trigger the rule.
  - jmholla 5y ago
    There were also enough signs for them to identify Dan Schroeder being from Thailand despite the fact he hasn't been there or out of his country of residence for two years.
    - compiler-guy 5y ago
      The argument isn't that the system is perfect. It likely just needs to be good enough. A false positive in attempting to comply with the law really isn't a reason to not try at all.
      - jmholla 5y ago
        Then there needs to be an actually working avenue to correct these issues. the rsponse, the system isn't perfect so, sorry, tough luck, is a worse argument in my opinion. In this case Schroeder's valid appeal was denied, which was my point.

ajross 5y ago

Well... is the author actually in Maylasia or Germany? I mean, that matters. You don't get to personally choose whose laws you're subject to, nor does Google. Having your Google settings set to Germany does nothing to protect you from Maylay law, nor Google for that matter. If you don't want to be subject to the laws of the country you're in[1] you have to move. Google can't help you. [1] Edit: I guess in this circumstance better phrased as "If you want legal protections offered by a country you're not in..."

masklinn 5y ago
> Well... is the author actually in Maylasia or Germany? It seems rather clear that the author is physically in Malaysia. > I mean, that matters. Kinda but kinda not? If you're an american citizen and for some reason go spend 6 months or a year in Malaysia, you probably don't want your accounts to be switched over to Malaysia, and possibly Malaysian, a language you probably do not speak.
- ajross 5y ago
  Localization settings are distinct from location, they're just defaults. You can read Google in German right here in the US, etc... The author was concerned about losing privacy protection offered by Google to people in Germany as required by German law. Which is nonsensical, because German law does nothing to protect you in Maylasia.
  - axlee 5y ago
    I'm curious if he will then complain about not paying Malaysian tax rates while living in Germany. You want to be protected by the EU's privacy laws? Live in Europe, it's that simple. Sure, he will find fewer dreamy beaches and cheap food, but he can't have his cake and eat it too.
  - bellyfullofbac 5y ago
    Ah, obnoxious geo-IP-based defaults, rather than respecting the browser's "Accept-Language" HTTP header. I remember Google forums there were angry servicemen that got Google in Arabic when they flew to Kuwait...

tangy_fluid 5y ago

This is outrageous and attacks like this aren't going to stop until we start putting CEOs in prison.

karaterobot 5y ago

If he lives in Germany, and they mistakenly changed his location to Malaysia, I understand his complaint. But, you can't just say "I want you to treat me as though I lived in a different country than I do, because I prefer their laws on this particular subject". Granted, I wish Google's approach to privacy was better all around, but given that they want to gobble up as much data as possible, and we all know about that by now, I am not as confused by their approach here as I am by the author's reaction.

codegladiator 5y ago
> you can't just say "I want you to treat me as though I lived in a different country than I do, because I prefer their laws on this particular subject why not ?
- anonymousab 5y ago
  Because the laws of the country you are in dictate how Google must treat you as a customer or user, and not your preference of how you'd like them to treat you.
  - ISL 5y ago
    There is a subtlety here, due to Google's scale. If I sign up with a small company based in, say, Chile, all of my information is likely to be stored there or at least governed by Chile's laws no matter where I am in the world. The author of this article appears to have engaged with Google on the terms presented in Germany but is accessing Google services from Malaysia. The difference is that Google has a more-substantial presence in Malaysia and is hence more-beholden to Malaysia's laws. Our hero's ability to choose to interact with a first-class service while being treated as a German while abroad has been substantially degraded.
Skunkleton 5y ago
Many laws apply to citizens of a country, no matter where they are. Is GDPR applicable to EU citizens regardless of where they happen to be?

martini333 5y ago

Meta: this site does not work on 4k monitor. Some weird relative sizes

ipaddr 5y ago
What browser are you using? Don't say safari...

waych 5y ago

Xoogler here. The way I remember this working is that it is entirely dependent on the methods of payment (MOP) associated with your account. If you remove MOPs from country A, and then 30 days later you add a MOP from country B, your underlying gaia account will have the home country migrated (affects play store, etc). The workaround is to use different accounts, each with MOP from different countries. Pretty sure IP doesn't matter. Regarding which legal jurisdictions apply between you and a company like Google? Well, the courts are probably not going to consider what it says in your account profile.

dpwm 5y ago
Never worked at google, but I use their services and moved country recently. > The workaround is to use different accounts, each with MOP from different countries. Pretty sure IP doesn't matter. Maybe it has changed, because this was not my experience: my methods of payments have all remained the same. It appears to be based on IP, because my transition was delayed compared to family members who moved with me because I had VPNed back to the country I had left. I’m pretty sure it was IP based, because the relative delay approximately correlated with how many days I’d used the VPN for.
- waych 5y ago
  Managing Terms of Service at scale is actually a real problem companies like Google face, so yeah it's entirely possible the country tracking for Terms of Service (TOS) is completely distinct from the MOP country association in Pay & Play.
- moltar 5y ago
  I would be an interesting corner case for them then. My account is setup as Canadian, but physically I’ve been in Vietnam for the past 1.5 years, but my home router always tunnels via Singapore. I do so on mobile often as well when I’m outside of the wifi range.
izacus 5y ago
This seems to have been changed lately - Google account will switch it's location (but not language) by itself if it detects you're in a certain country for a long time. Happened to some people I know as well.

contriban 5y ago

The hilarious part is that I got this email maybe last week, moving my account to country X. Too bad I lived in country X for 7 months, they didn’t change it then, and now I’ve been in country Y for 2 months, across the world. Why now? And why the wrong country? I have no links to country X and I haven’t been there in months.

fchu 5y ago

Google changing the country in their terms of services without user explicit approval/opt-in is much worse than it seems. As a user, I might have Germany as my country in Google while living in Malaysia: maybe I like its privacy law better, or I'm a German ambassador on a diplomatic mission, or a German citizen on an exchange program, or a Malaysian citizen who signed up for Google while on vacation in Germany and is now confused about some parts of their account. The point is, only the last scenario needs some fixing, while in all other cases, the user will understandably prefer to keep the country unchanged. Yet Google forcibly and preemptively switches country in all these scenarios, with no real benefits to the user. But if there is no real benefit to the end user, and not everyone wants this, why force this change in the first place? Something technical that has to do with local laws. And that's where it's really bad: - It's bad as a principle, because if a person signs a contract with an entity under a specific jurisdiction, that person doesn't expect the jurisdiction to change unilaterally. - It's bad in practice, because instead of knowing with certainty that my data is under a specific jurisdiction, I'm now subject to some automated process that could unilaterally move my data to a random country, resulting in unintended exposure to its laws

Macha 5y ago

I got a similar notification recently that my account was updated from being associated with "unknown" to Ireland, which was interesting.

johnvaluk 5y ago

Location has has become a huge thorn in Google's side in a number of areas: - Geographical location of data (Data regions) for Google Workspace - Culpable deniability about a user's location when anonymously accessing Google Maps - Compliance with local laws where the user is physically located when accessing a service - Region locked applications - Financial/banking restrictions I'm sure there are more. Google is justifiably concerned about compliance and liability. That's the incentive for these changes, not improving the user experience.

Brajeshwar 5y ago

Oh! I'd love to be able to change the country of my Google Apps for Domains. I have tried few times, whenever I remember but gave up. Why do I want to change? When I signed up, the currency was USD and perhaps the country stayed USA too! There was no Indian pricing at that time (I think over a decade ago). For the US pricing, I pay $30 monthly for a 5-member plan. I want to leverage the Indian pricing of ₹125 (~$1.6) per account per month.

elcano 5y ago

Google services between Germany and Malaysia might be essentially the same. But that might not be the case if Google decides to relocate you out of the United States. Even those US Citizens who live in a USA territory like Puerto Rico or US Virgin Islands constantly receive a variant of the message 'this service is not available in your country'. Be aware that as a US territory, Puerto Rico and USVI are subject to the same federal laws (and financial system) as any other state, so technically they aren't foreign/alien. But a private company like Google can choose to underserve what is not strategic for them. Google uses either your IP address or the postal address of your payment method to find out that you don't live in the 50 states (or DC). When launching some services, Google starts in US (or course), excluding their territories. Then they expand to other countries, again skipping the United States territories, which continue receiving the 'this service is not available in your country' message' practically forever. This happened with Google Music. Also YouTube videos apparently market for USA market only were not playable here. Google controls the YouTube platform and there's no excuse for not negotiating including all the US territories in the definition of USA for YouTube uploaders. Recently they made YouTube Premium available in this market. And with the YouTube Music change, this also came included. However, I don't know if they fixed completely fixed the issue of viewing USA only videos from here.

croes 5y ago

What if I just use VPN of a foreign country? If they switch the country, did you get the prices of the new country or do you have to pay the prices of the original country association? Isn't it a violation of privacy to track the user in that way? Would it not be the correct way to ask for prove, that he resides in Germany and not simply switch the country?

growt 5y ago

So what would happen if someone moved to another country, used a VPN to fool IP based geolocation and disabled Google location history etc. Would there still be a (legal) way for Google to change their country?

inigojonesguy 5y ago

My google account is associated with Switzerland, which is not in EU, although I am in Romania, which is in EU. I never received such a message from google.

Aulig 5y ago

> There is a disadvantage for me, because the privacy laws in Europe are stronger than Asia, I lose some privacy protection. Is this a coincidence? It is a coincidence, I recently had my account changed from Australia to Germany. Seems to simply depend on your IP, as I don't have any payment methods associated as speculated in another comment.

twirlock 5y ago

>the privacy laws in Europe are stronger than Asia, I lose some privacy protection. Is this a coincidence? Of course it's not.

compiler-guy 5y ago

This problem is just a specific instance of the more general “expat problem”. When you move countries, you have to deal with the new country’s rules. Many people who move countries run into unexpected differences. You have to roll with it and deal.

fpgaminer 5y ago

I got this email a week or two ago, but Google sent a follow up email shortly thereafter clarifying that it was sent in mistake. I'm curious, were only some of those emails sent by mistake? Or were all of them? If the latter, perhaps the OP's concerns are unfounded as of yet.

Havoc 5y ago

Anybody know where to see this setting. Been clicking around my account for a while and can't see it (Not under personal info or data & personalisation)

Guidii 5y ago
Another thread mentioned: https://policies.google.com/terms?authuser= https://policies.google.com/terms?authuser= This gave me the TOS matched to the country that Google thinks I'm in. (They're correct, in my case)
- Havoc 5y ago
  That has me under US despite being in the UK. So that seems to be the legal territory you fall under rather than necessarily IP detected country
  - Symbiote 5y ago
    In a private tab, this page starts with "Country version: Denmark" with a footnote explaining I should sign in to see the terms that apply to my account. If I sign in, the "Country version" line is gone, though I'm still (correctly) shown the EU terms.

paulgdp 5y ago

I've never received such an email, but I recently moved to many different countries (many months each), how can I check to which country my account is attached to?

Little_John 5y ago

Hey everyone Let's all hail from Uzbekistan!

Little_John 5y ago

hey everyone, Let's all hail from Uzbekistan!

Rapzid 5y ago

This sorta crazy. If I were visiting China for a bit I wouldn't expect to get a notice from my bank or Google that they have transferred my accounts to a subsidiary subject to CCP control. Next thing you know your blocked from leaving the country. I'm curious to a few things that are absent from the post but a lot of people in here are talking like they know the answers to: A. How long this person was in Malaysia B. What local laws they may have been in breach of or in jeopardy of breaching(or Google) C. What specific local rules/laws Google was attempting to comply with in good faith(if any) It's amazing how many people are jumping all over the OPs case like they have this information. If this were a bank account and/or China I don't think everybody would be giving the company the benefit of the doubt and casting shade on the OP for raising concerns...

anonu 5y ago
Any international bank that wants regular access to US dollars needs to play nice with the US Treasury. This means if you're a US Bank account holder and live abroad, they want to know. Similarly if you're a US citizen with a foreign bank account, they want to know. Not as onerous as transferring a bank account to another entity, but the oversight is pretty extensive nonetheless.

RocketMan9999 5y ago

Cool! I live in the PRC. Google should just cut me off and send all my data to the Ministry of State Security right now, according to local legislations.

19h 5y ago

Got the same email, and a day later an apology that it was sent in error. Since this blog post is over a month old I'd be interested in whether or not this was resolved.