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"He suddenly popped to the top of our most active user list — spending upwards of 18+ hours a day in our design tool" This small, but important detail, immedia
by open-source-ux 5y ago
"He suddenly popped to the top of our most active user list — spending upwards of 18+ hours a day in our design tool"
This small, but important detail, immediately stood out to me. The ability in SaaS to track your users with precision is welcomed by many (most?) developers. Knowing your most active users is regarded as an important data insight, and developers are eager to extract that data.
For me, I find it unsettling so much user behaviour is recorded through online apps. Not only is this app tracking seen as natural among developers, it's eagerly embraced.
SaaS promises customer tracking on a level never before achieved, and many developers seem happy to see it continue.
- hsn915 5y agoI came to say the exact same thing. This is absurd. Why should the company that made the product know how much I'm using it?
- Aeolun 5y agoI guess if it’s a specific company doing it for a very specific use case (e.g. Figma) I don’t mind so much. They’re welcome to anything I do in their app. What I care about is that they cannot correlate what I do in the app with what I do outside of the app.
- SenHeng 5y agoHaving worked on a product in a similar space, they probably weren't monitoring any one in particular. They were just trying to get a feel of how many 'individual users' are really companies sharing a single account, and a good way to understand that is just looking at how long someone has been online and active.