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I'd take millions of dollars over unencumbered free speech! That said, it's rarely millions. Total settlements = $50M. They have 100 full-time safety agents. T
by blagie 5y ago
I'd take millions of dollars over unencumbered free speech!
That said, it's rarely millions. Total settlements = $50M. They have 100 full-time safety agents. This means each agent handles an average of $500k per year. If we assume each agent handles 4 incidents per day, times 200 days, that's 800 incidents, or under $1k per incident.
The scale of the problem, per the article, is striking.
- bpodgursky 5y agoI think the 4 incidents a day is an exaggeration, but each "incident" is also not a rape or murder. Most are going to be for stuff like "the toilet overflowed" or "the power went out". $1k is not at all unreasonable for most "routine" emergencies.
- blagie 5y agoIt was a best guess with large error bars, not an exaggeration. My assumption is that minor incidents would take 5-15 minutes (e.g. in your case of the toilet overflowing, perhaps a refund). If this dominated, you'd be looking at 30+ cases per day per agent. More serious incidents would probably take a few days. I kinda took a geometric mean, but I have no idea the threshold for incidents escalating to this team.