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The kiosks have a terrible UX, for one thing. Ordering a Big Mac value meal with a drink should take one or two actions, but for some reason it takes about 10.
by throwawayboise 5y ago
The kiosks have a terrible UX, for one thing. Ordering a Big Mac value meal with a drink should take one or two actions, but for some reason it takes about 10.
Also last time I was at McDonalds the kiosks were displaying a Windows BSOD.
- gruez 5y agoThey might have terrible UX but the human cashier has even worse UX, especially if you want to customize your order, or want to know what customization are available.
- imtringued 5y agoWhat's so difficult about UX? You just need a machine with a bunch of buttons and a card reader. If someone wants an order not on the machine they can go to the sole cashier the restaurant has hired. https://www.alamy.com/a-japanese-man-purchasing-a-meal-ticket-outside-the-restaurant-before-entering-it-is-a-solution-for-worker-shortage-and-efficiency-in-tokyo-japan-image273629124.html https://www.alamy.com/a-japanese-man-purchasing-a-meal-ticke...