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"You're only able to call an 800 number" sweetie no that's just what they want you to think. Find the address of their office and write into them recorded deliv
by chaircher 5y ago
"You're only able to call an 800 number"
sweetie no that's just what they want you to think. Find the address of their office and write into them recorded delivery (in the UK this means a signature from someone on receipt of the letter but you might have a different phrase for it). It shows them you're not going to jump through any hoops you don't have a legal obligation to jump through and also that you're collecting evidence to escalate it beyond them if they don't cooperate.
- akadruid1 5y agoConcur, recorded delivery has worked like magic for me too in the UK. The UK is also good for consumer activist sites like MSE and regulators / ombudsmen. I bought an insurance policy once which failed to deliver the policy documents, and then wouldn't let me cancel. One email to the ombudsman and I got an apology and full refund within 24 hours.