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HN frontpage is the best support route for goog services. I'll guess the issue will now be addressed within 24 hours. I wished I was joking.
by zokier 5y ago
HN frontpage is the best support route for goog services. I'll guess the issue will now be addressed within 24 hours.
I wished I was joking.
- tehwebguy 5y agoMy experience is that YouTube only budges when a major newspaper publishes an article.
- deleted 5y ago[deleted]
- sundvor 5y agoOr it reaches top spot on HN.
- bassman9000 5y agoMajor left leaning newspaper FTFY
- tehwebguy 5y agoI'm not sure Wall Street Journal is considered left-leaning
- sillysaurusx 5y agoIs it true, though? It seems easy to make this up, and get everyone riled up. But it seems like it could be true, too. I'm just wondering how to verify.
- brutal_chaos_ 5y agoRegardless, being here will get Google's attention, which is what I believe OP was getting at.
- notimetocry 5y agoI wish all of this wasn't true. Is there some sort of archive for YouTube ads? It would be very helpful right now.
- JohnJamesRambo 5y agoWell you can try to reach a human being at Google and see how frustratingly impossible that is. Even Amazon has live chat any time I need it. Google has no real competitor, so doesn't have to provide customer service at all. It's more fuel for the "break up big tech" meetings that I hope come soon.
- DaiPlusPlus 5y agoI pay for G-Suite and I have access to live-human chat support. --------------- ...but I recognize that having live-chat support for "how do I do $this in Google Exce...Sheets?" or even "why aren't my MX records for Gmail not working?" is not the same thing as having someone to speak to regarding systemic (but not inherent!) problems with Google's business.
- Judgmentality 5y ago> I pay for G-Suite and I have access to live-human chat support. Yep. The only reason I pay for G Suite is so I can complain to a human when something in Google is properly fucking up. They hate me but they always talk to me.
- techdragon 5y agoDon’t forget about the problems you’re likely to have accessing this support if they ever decided to cancel/lock/terminate your Google account (and any linked/associated accounts they feel like). Even the few paid support channels they do have are fragile. Support is an afterthought, Google supports GSuite to both attract and retain customers now the product is stable… if they decide your business is not wanted then your S.O.L.
- DaiPlusPlus 5y agoThe same can be said with any cloud "productivity solutions" provider: Office 365, DropBox, Adobe Creative Cloud, etc. It's just that Google already has a bad reputation in this regard.
- kecupochren 5y agoFunny you say that, it has been taken off the frontpage.