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That's a straw man. It's a balance between your time and theirs, and I presume you don't think that all bug reports are carefully considered and well-written. M

That's a straw man. It's a balance between your time and theirs, and I presume you don't think that all bug reports are carefully considered and well-written. Many are even obtuse, aggressive and self-entitled. I'd bet most well-written, civil bug reports are at least taken seriously, even if they end up as a wontfix.

tinus_hn 5y ago
You don’t need to wait for a certain period of time to decide that a bug report is poorly written.
ForHackernews 5y ago
There's nearly zero cost to leaving a stale bug report open. A few kB, and maybe not even that because closed tickets are rarely actually deleted. If you're not working on a bug, then, by definition, it's not taking up your time. Some people are just obsessive about not wanting to look like they have open bugs on their project. But closing tickets and fixing bugs are not the same thing.
- thaumasiotes 5y ago
  > But closing tickets and fixing bugs are not the same thing. You can't measure how many bugs you have, but you can measure how many bug reports you have. ;D
- marcosdumay 5y ago
  > There's nearly zero cost to leaving a stale bug report open. Triaging an endless list is very costly. I do agree with the idea that if you expect your project to be public (and not just something you did that you'll share if somebody wants) it is a cost you are expected to take. But it's wrong to pretend it's free.
  - oooooooooooow 5y ago
    Triage is what happens when you first look at a new ticket and decide what to do with it, any encounter/interaction after that is not a triage. If maintainers feel like they need to close tickets only to keep order, than that's a problem with the tooling: tickets should only be closed if they're malformed, solved, or (arguably) wontfix.
    - Jenk 5y ago
      Priority is a constantly moving slide.
    - marcosdumay 5y ago
      > If maintainers feel like they need to close tickets only to keep order, than that's a problem with the tooling Oh, yes. Yes it is! I think you were downvoted because the first part of your answer is wrong, but this one hits right on the mark.
      - oooooooooooow 5y ago
        I've always interpreted "triage" as the first response whenever something comes up (paralleling the medical term were it's from), is that not how it is?

tinus_hn 5y ago

You don’t need to wait for a certain period of time to decide that a bug report is poorly written.

ForHackernews 5y ago

There's nearly zero cost to leaving a stale bug report open. A few kB, and maybe not even that because closed tickets are rarely actually deleted. If you're not working on a bug, then, by definition, it's not taking up your time. Some people are just obsessive about not wanting to look like they have open bugs on their project. But closing tickets and fixing bugs are not the same thing.

thaumasiotes 5y ago
> But closing tickets and fixing bugs are not the same thing. You can't measure how many bugs you have, but you can measure how many bug reports you have. ;D
marcosdumay 5y ago
> There's nearly zero cost to leaving a stale bug report open. Triaging an endless list is very costly. I do agree with the idea that if you expect your project to be public (and not just something you did that you'll share if somebody wants) it is a cost you are expected to take. But it's wrong to pretend it's free.
- oooooooooooow 5y ago
  Triage is what happens when you first look at a new ticket and decide what to do with it, any encounter/interaction after that is not a triage. If maintainers feel like they need to close tickets only to keep order, than that's a problem with the tooling: tickets should only be closed if they're malformed, solved, or (arguably) wontfix.
  - Jenk 5y ago
    Priority is a constantly moving slide.
  - marcosdumay 5y ago
    > If maintainers feel like they need to close tickets only to keep order, than that's a problem with the tooling Oh, yes. Yes it is! I think you were downvoted because the first part of your answer is wrong, but this one hits right on the mark.
    - oooooooooooow 5y ago
      I've always interpreted "triage" as the first response whenever something comes up (paralleling the medical term were it's from), is that not how it is?