5 ms·
Try to ship the returned packages with Fedex or UPS.
by jupp0r 5y ago
Try to ship the returned packages with Fedex or UPS.
- ziml77 5y agoHow would that help? FedEx and UPS don't have some special privilege to bypass customs.
- oaiey 5y agoBut maybe a different customs location/officer.
- magicalhippo 5y agoHowever at least here in Norway, they do know who to reach at customs to get an answer as to why it was rejected. It might take a few bounces but typically they get an answer and is able to sort it out.
- ryanlol 5y agoThey do get special customs handling and can definitely assist you with these issues instead of just sending things back.
- CodeWriter23 5y agoThere is something to be said for packaging products such that they are not selected for screening. Won’t help this guy now, his stuff is flagged. But once we started shipping our international orders in a bubble envelope instead of a small box, we had many fewer returns as a result of unpaid import duty by the recipient.
- Scoundreller 5y agoCustoms has a complicated relationship with postal vs. courier imports. Customs hates postal imports/exports because they have to deal with low values, low-reimbursement and end-users that may not be, ahem, diplomatic when either side makes an error/fails to comprehend an incomprehensible set of regulations. And the usual treatment of individual end-users with ambiguous resentment like this case. If everyone switched all imports/exports to Fedex/UPS/etc and customs only had to deal with brokers, they'd both be much much happier. Customs can just sit in an office receiving digitized info from the couriers and decide what they want to inspect/review instead of sifting by hand. Mostly, customs just ignores the postal stream and lets things slide through without 100% correct paperwork, but I'm sure Fedex/UPS regularly lobbies against this laissez-faire approach.