Sure, but when people pour their hearts into a product for months or years of their life, and they read about how they are lazy or incompetent (or evil), it hur

Sure, but when people pour their hearts into a product for months or years of their life, and they read about how they are lazy or incompetent (or evil), it hurts a lot. If you actually want your feedback to be listened to, you should try writing it more nicely. But then, this is the internet, so that doesn't seem likely ;)