What a great article! I specifically like the emphasis on the human touch, like showing empathy and trying to build a connection with the customer and the team,

What a great article! I specifically like the emphasis on the human touch, like showing empathy and trying to build a connection with the customer and the team, despite the remote aspect. I also believe that correct use of communication media plays a huge role in the effectiveness of remote work. But personally, unlike the author, I believe that written communication is much better for remote teams. Shameless plug, I've wrote an article specifically on the topic of communication for remote work https://dragoshmocrii.com/remote-work-and-efficient-communication/ https://dragoshmocrii.com/remote-work-and-efficient-communic...