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I opened a mobile account with T-Mobile once, and they asked for my SSN (in fact, they even took a copy of the card). Then, somehow, they mistyped the SSN in th
by tacostakohashi 6y ago
I opened a mobile account with T-Mobile once, and they asked for my SSN (in fact, they even took a copy of the card). Then, somehow, they mistyped the SSN in their records.
It was a special kind of hell getting them to fix that, because of course any discussion about it, or changing anything else on the account would take the form "what's your SSN to verify your identity?" / "Well, I can tell you my real SSN, but I don't know what wrong SSN you have there...", etc, etc.
Eventually I sat down with some poor staff member at a retail location who spent an hour or two getting transferred around at the head office to fix it.
- mywittyname 6y agoCurious: did you try getting a new account as a completely new person?
- tacostakohashi 6y agoNo. I'm sure I could have, I didn't want a new phone number, and I guess I would have have run into much the same problem closing the old account anyway.
- InitialLastName 6y agoI had the same problem with a car insurance company and my birth date (was off by a year). I ended up navigating the call labyrinth ("It's mm/dd/yyyy but I think you have yyyy-1... ok, I'll hold") just enough to cancel the policy.