Hey, I love the innovative designs from g Heavy Industries! Unfortunately, I've had unsolved problems with 2 out of 4 orders over a couple years. First issue w

Hey, I love the innovative designs from g Heavy Industries! Unfortunately, I've had unsolved problems with 2 out of 4 orders over a couple years. First issue was the Georgi I ordered just never arrived. Only the lowest cost mail option was offered at the time, and it had no tracking or insurance. No refund. The second issue was the GergoPlex Heavy I ordered. I was able to work out tracked shipping at an extra cost, but after receiving it, I saw it had obviously been dropped by some delivery person. The GergoPlex Heavy was made of steel, and it was shipped in a thinly padded envelope instead of a box, so it must have hit the ground with a lot of force and insufficient impact protection. I bend back the MiniUSB port to make it functional, but the steel plate was also bent at a corner and was much less feasible to fix. My living in the US certainly makes shipping and handling from Canada more complicated, but I don't think I'm being unreasonable in expecting tracked/insured shipping and protective packaging for a $250 item. I've since given up on ordering any more, but this may just be my bad luck. I still endorse the designs and the work.