You must have lucked out. I tried getting them to fix hyperbackup issue and sent them detailed logs of exactly what was breaking and how. It wasn't honoring t

You must have lucked out. I tried getting them to fix hyperbackup issue and sent them detailed logs of exactly what was breaking and how. It wasn't honoring the port setting from what I recall. They refused to even look at the logs if I wasn't willing to give them root access to the primary system. I told them that wasn't an option but I was happy to provide any log they wanted and they just never responded to the case again.