4 ms·

While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. If there was a separate box o

While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. If there was a separate box or better, a popup modal/page, that explains this, I'd give Adobe the benefit of the doubt. The problem is patterning - _a lot_ other companies monthly subscriptions don't have 50% annual cancellation fee or any cancellation fee. So this method of 'lowering the price' is uncommon/against-the-grain. When faced with an uncommon situation you really need people to understand what they're getting into, otherwise lots of people are surprised when they get hit with this.

Aeolun 6y ago
I dunno, if someone presents me with two options: - Annual plan, paid monthly: $50 / month - Monthly plan: $75 / month Then of course there is going to be a catch to the first one. I cannot imagine anyone being so naive they’d just assume both plans are the same aside from the price...
- upbeat_general 6y ago
  This comment is so tone deaf. Tons of people will be so naive as to either not read closely, or just not know that the cheaper one comes with a catch.
  - angry_octet 6y ago
    It's an example of "this thing you complain of doesn't affect me, a working age adult, a university educated and highly paid white male, living in a rich area, so it couldn't possibly be of merit." People should spend some more time in the community, talk to the old people at the library, do some volunteering. The immense difficulty many people have in filling out a government form is almost traumatic to witness.
  - Aeolun 6y ago
    It’s really hard to not blame the people that do ‘not closely’ read the 10 words they need to read to not get fucked by their $75 / month subscription. Like, some basic due diligence when spending a lot of money is normal right?
  - GayforMoleman 6y ago
    Looking at the Adobe website, you can easily get in touch with sales reps if you have any questions about the products. These are products that cost hundreds of dollars per year and are marketed as tools for professionals. If you fly through without reading anything, or if you don't understand and don't ask for help... I'm not sure what you expect people to do.
cbmuser 6y ago
> While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. Because it’s common sense and practice. Why would anyone commit to a yearly contract otherwise?
- irjustin 6y ago
  I wish common sense was truly common... overtime, I've come to believe it's not[0]. [0] https://www.youtube.com/watch?v=xUjcHW7SHaI https://www.youtube.com/watch?v=xUjcHW7SHaI
- sunderw 6y ago
  It is to you. Just imagine someone having a mental handicap or just tired and not paying enough attention. Terms should be easy to read and understand, that is one part of accessibility.
  - cbmuser 6y ago
    > It is to you. Just imagine someone having a mental handicap If you have an actual mental handicap that's keeps you from understanding, you are usually not entitled to sign contracts without a supervisor anyway. > or just tired and not paying enough attention. Then you shouldn't be signing contracts in that condition. It's like complaining to the police that they caught you speeding and then excusing that with tiredness. I'm pretty sure the officer won't accept that excuse. > Terms should be easy to read and understand, that is one part of accessibility. They are. It's your duty as a grown-up to read a contract before signing it.

Aeolun 6y ago

I dunno, if someone presents me with two options: - Annual plan, paid monthly: $50 / month - Monthly plan: $75 / month Then of course there is going to be a catch to the first one. I cannot imagine anyone being so naive they’d just assume both plans are the same aside from the price...

upbeat_general 6y ago
This comment is so tone deaf. Tons of people will be so naive as to either not read closely, or just not know that the cheaper one comes with a catch.
- angry_octet 6y ago
  It's an example of "this thing you complain of doesn't affect me, a working age adult, a university educated and highly paid white male, living in a rich area, so it couldn't possibly be of merit." People should spend some more time in the community, talk to the old people at the library, do some volunteering. The immense difficulty many people have in filling out a government form is almost traumatic to witness.
- Aeolun 6y ago
  It’s really hard to not blame the people that do ‘not closely’ read the 10 words they need to read to not get fucked by their $75 / month subscription. Like, some basic due diligence when spending a lot of money is normal right?
- GayforMoleman 6y ago
  Looking at the Adobe website, you can easily get in touch with sales reps if you have any questions about the products. These are products that cost hundreds of dollars per year and are marketed as tools for professionals. If you fly through without reading anything, or if you don't understand and don't ask for help... I'm not sure what you expect people to do.

cbmuser 6y ago

> While I agree it is "in the contract" it's not SUPER obvious that there is an early cancellation fee during the checkout process. Because it’s common sense and practice. Why would anyone commit to a yearly contract otherwise?

irjustin 6y ago
I wish common sense was truly common... overtime, I've come to believe it's not[0]. [0] https://www.youtube.com/watch?v=xUjcHW7SHaI https://www.youtube.com/watch?v=xUjcHW7SHaI
sunderw 6y ago
It is to you. Just imagine someone having a mental handicap or just tired and not paying enough attention. Terms should be easy to read and understand, that is one part of accessibility.
- cbmuser 6y ago
  > It is to you. Just imagine someone having a mental handicap If you have an actual mental handicap that's keeps you from understanding, you are usually not entitled to sign contracts without a supervisor anyway. > or just tired and not paying enough attention. Then you shouldn't be signing contracts in that condition. It's like complaining to the police that they caught you speeding and then excusing that with tiredness. I'm pretty sure the officer won't accept that excuse. > Terms should be easy to read and understand, that is one part of accessibility. They are. It's your duty as a grown-up to read a contract before signing it.