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Adding onto this. The actual shitty thing that people should be complaining about, is that the subscription auto-renews (unless I missed the checkbox) and I co

Adding onto this. The actual shitty thing that people should be complaining about, is that the subscription auto-renews (unless I missed the checkbox) and I couldn't find a way to cancel it pre-emptively, outside of blocking it at the bank level, otherwise it signed me up for another 12 months.

Aeolun 5y ago
Yeah, I agree that is the truly shitty thing here. You should be able to cancel, but still pay until your contract runs out.
codetrotter 5y ago
Yes, this! I signed up for Creative Cloud for a year with monthly payments, but I was absolutely not prepared for the fact that if I didn’t cancel by the end of the 12 months then I would be signed up for another 12 months. This is not how subscriptions usually work, but with Adobe it is. With every other subscription I have ever had if I have it for say 14 months or 16 months and then want to cancel I have been free to do so. But with Adobe when I wanted to cancel after 13 months I learned that I had automatically been committed to another 12 months and would need to pay a hefty cancellation fee. I like the software that Adobe makes but I hate hate hate the subscription. When I leave Adobe after my subscription ends this time, I hope to never have to sign up for their subscription again.
- kataklasm 5y ago
  What? That's exactly how annual contracts have worked for the last decades... If you choose the annual contract, that will run for a full year with you paying monthly installments. If you want to cancel early, you will have to reimburse them. That is exactly the same as phone plans, gym plans (with the exception that gyms often don't allow early cancellation at all), etc. Now if you don't cancel what do you think will happen with an annual contract? Of course it will prolong for another period of time that you chose, in this case a full year again. This is literally hoe contracts work. If you get a monthly subscription of Netflix, you don't need to manually prolong it every month, do you?
  - codetrotter 5y ago
    I live in Norway. When I sign up for a phone subscription with a 12 months period for example, it will continue to run yes but crucially I can cancel at any point after those 12 months are up without any fees or anything, that’s what I am saying. 12 months binding is fine. Cancellation fee before the 12 months are up is fine. Automatically binding your customers for another 12 months every year is insane and extremely hostile and abusive behavior. And I will have no part in such things so even though I love the software that Adobe makes I quite frankly will avoid doing any business with them ever again now to the extent that I am able to.
    - StavrosK 5y ago
      Seconded, this is the way everything in Greece works. Automatically entering them into another contract is scummy.
syntactic-sugar 5y ago
God I was looking for this. Went through the exact same thing. Lots of people on their forums complaining about it too. Put me off ever going near Adobe again.
nicbou 5y ago
This is also pretty common, at least in Germany. If you don't cancel a contract within a certain period, it auto renews. It's not that terrible, but it certainly is something immigrants like me don't expect. Now I assume it's the case.

Aeolun 5y ago

Yeah, I agree that is the truly shitty thing here. You should be able to cancel, but still pay until your contract runs out.

codetrotter 5y ago

Yes, this! I signed up for Creative Cloud for a year with monthly payments, but I was absolutely not prepared for the fact that if I didn’t cancel by the end of the 12 months then I would be signed up for another 12 months. This is not how subscriptions usually work, but with Adobe it is. With every other subscription I have ever had if I have it for say 14 months or 16 months and then want to cancel I have been free to do so. But with Adobe when I wanted to cancel after 13 months I learned that I had automatically been committed to another 12 months and would need to pay a hefty cancellation fee. I like the software that Adobe makes but I hate hate hate the subscription. When I leave Adobe after my subscription ends this time, I hope to never have to sign up for their subscription again.

kataklasm 5y ago
What? That's exactly how annual contracts have worked for the last decades... If you choose the annual contract, that will run for a full year with you paying monthly installments. If you want to cancel early, you will have to reimburse them. That is exactly the same as phone plans, gym plans (with the exception that gyms often don't allow early cancellation at all), etc. Now if you don't cancel what do you think will happen with an annual contract? Of course it will prolong for another period of time that you chose, in this case a full year again. This is literally hoe contracts work. If you get a monthly subscription of Netflix, you don't need to manually prolong it every month, do you?
- codetrotter 5y ago
  I live in Norway. When I sign up for a phone subscription with a 12 months period for example, it will continue to run yes but crucially I can cancel at any point after those 12 months are up without any fees or anything, that’s what I am saying. 12 months binding is fine. Cancellation fee before the 12 months are up is fine. Automatically binding your customers for another 12 months every year is insane and extremely hostile and abusive behavior. And I will have no part in such things so even though I love the software that Adobe makes I quite frankly will avoid doing any business with them ever again now to the extent that I am able to.
  - StavrosK 5y ago
    Seconded, this is the way everything in Greece works. Automatically entering them into another contract is scummy.

syntactic-sugar 5y ago

God I was looking for this. Went through the exact same thing. Lots of people on their forums complaining about it too. Put me off ever going near Adobe again.

nicbou 5y ago

This is also pretty common, at least in Germany. If you don't cancel a contract within a certain period, it auto renews. It's not that terrible, but it certainly is something immigrants like me don't expect. Now I assume it's the case.