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Call centre staff to be monitored via webcam for home-working ‘infractions’
- mouzogu 6y agoWho stands to benefit from this? Is it laying the groundwork for pushing people back into an office environment. It's also interesting, the level of pure psychopathy in the comments by management level people in that article: > "“We absolutely trust them to do their jobs in a professional manner. We are taking very seriously the concerns you raised … as they can be no further from the truth.”
- LinuxBender 6y agoI am just guessing, but those same people are probably monitored on camera in the office too. That sounds like a company culture perhaps fostered by a specific business model. I can't guess what the perceived benefit to this vs. reviewing customer calls and tracking closed issues would be.