>For $1M they can get the new version of the same system installed and likely get a step by step walkthrough of the whole thing by any number of new engineers t

>For $1M they can get the new version of the same system installed and likely get a step by step walkthrough of the whole thing by any number of new engineers they want. A new system isn't going to do them much good when they don't even know who their customers are. I doubt any customer is going to hang around for a year while you rebuild your system from scratch, ignoring the fact that if they're an MSP the customers may not even have their own copy of the data. All of that is ignoring the likely contractual obligations they're likely under to maintain the data on their systems. >Also it's a public hospital - for a fraction of $1M they could get people who's only job is to replicate that system running around with pen and paper - they wouldn't have $1M to just drop on a support issue the same day. Hospital? He said they're an MSP on reddit: >Yeah we're an awful MSP. I've been trying to find a new job for quite some time. https://www.reddit.com/r/sysadmin/comments/ma4mwl/the_absolute_worst_case_scenario_happened_what/grqljsc?utm_source=share&utm_medium=web2x&context=3 https://www.reddit.com/r/sysadmin/comments/ma4mwl/the_absolu...