This approach is likely to produce better experiences if it could be seen through to the end, but also likely to go nowhere inside a large organization. Change

This approach is likely to produce better experiences if it could be seen through to the end, but also likely to go nowhere inside a large organization. Change is hard. Radical change, all at once inside a big organization is near impossible. In this case, it’s a great first step to get all this info out of paper and wooden inboxes and into a more accessible form. Doing so still leaves open the potential for reinventing high-priority forms and workflows. It also makes it easier, because now the team can easily ask questions like, “how many people use this?” And “how much time do we spend on this?” Etc. In short, while you might be right wrt. producing innovation, sometimes the first step is to just put it on the internet.