This was a great read. Allison Pickens is the former COO of Gainsight, so she definitely knows what she's talking about when it comes to Customer Success/Custom

This was a great read. Allison Pickens is the former COO of Gainsight, so she definitely knows what she's talking about when it comes to Customer Success/Customer Support. Think this topic doesn't get covered enough in the startup world, even though this is a direct quote from Sam Altman's Startup Playbook: "have great customer support."