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Octave has been putting out daily messages on twitter to customers explaining the situation.

• duxup 6y ago
  Man I hate how that works. I'll want to know what is going on with a thing and find out "oh they mostly post that kind of news on twitter" or "oh this person uses instagram", or "that news goes out via email", or youtube ... or ... who knows where ... Like guises come on, where am I supposed to get information when you're using like 8 different channels and not consistently...
  • ARandomerDude 6y ago
    This raises the question, "How could Octave be so tone-deaf?"
    • 1123581321 6y ago
      Only for people who want this incident to be part of a grand story arc about the character of OVH. The communication has been fine.
      • ARandomerDude 6y ago
        It was a bad pun.
        • 1123581321 6y ago
          Ah! I’m very sorry. (Doubly sorry? I know being misunderstood hertz?)
  • fshr 6y ago
    Should they be sending emails? Yes, of course. But, you’re being hyperbolic. It’s always, otherwise, Twitter or a status page on their website.
• aaomidi 6y ago
  Did the fire take out their database of customer emails too?