The problem is cost disease married to managerial incompetence, same as what's afflicting universities and hospitals. They're using the money for software engi

The problem is cost disease married to managerial incompetence, same as what's afflicting universities and hospitals. They're using the money for software engineering, but they're doing it poorly, including doing a really, really shit job handling unpaid contributors (essentially driving everyone away and thus requiring them to hire others to fill the shoes of the people who stop contributing). They also spend tens of millions of dollars a year on their marketing department -- a bigger budget than Firefox's entire development budget 15 years ago (i.e., when Firefox was actually on an upward trajectory). There's certainly money going into actual marketing, but the returns on that investment are terrible to the point that they'd probably be just as well off cutting the budget in two, keeping one half of it to be allocated for some other purpose, flushing the other half directly down the toilet, and doing no marketing at all (or maybe walking out into the street, handing it to random passersby, and saying, "this is from Mozilla; you should really use Firefox").