At FWD:Everyone we always ensure there are zero known bugs in production at any given time. So if a bug is reported, it's always fixed with 24 hours, and no fea

At FWD:Everyone we always ensure there are zero known bugs in production at any given time. So if a bug is reported, it's always fixed with 24 hours, and no feature development is done until we're back to zero known bugs. If a user reports a bug before they go to bed, then more often than not they get an email with a postmortem and an explanation of the fix before they wake up. E.g. here is one that I published: https://www.fwdeveryone.com/t/Ebdvx32aSz2DAqxKBpee7w/feature-request-including-cc-recipi https://www.fwdeveryone.com/t/Ebdvx32aSz2DAqxKBpee7w/feature... IMHO in the long run this saves a lot of time and money. Even bugs with zero user impact can signal some deep misunderstanding about technology, and fixing the problem immediately before it gets replicated everywhere else in the codebase is hugely valuable. Several times there have been cases where there was an extremely inconsequential issue that led to us discovering and fixing all sorts of important bugs that we hadn't even known about.