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Maybe try better communicating your success criteria? Again, from the vendor side, contracts that churn after a year are widely viewed as a failure. Eg the CS
by x0x0 6y ago
Maybe try better communicating your success criteria? Again, from the vendor side, contracts that churn after a year are widely viewed as a failure. Eg the CS leader at your vendors is (probably) comped on positive net renewal rate.
- jas194 6y agoThank you! Def. room for improvement there. Still wish there was a way out that could work for all sides if for whatever reasons things weren't working out ( ;