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You are absolutely right. POC is always a great option but there are frequent challenges of vendor rushing, a later change in requirements, or insufficient Eng
by jas194 6y ago
You are absolutely right. POC is always a great option but there are frequent challenges of vendor rushing, a later change in requirements, or insufficient Eng resources to check every box (we'll typically rely on the word of sales team in that case).
Vendor selections can definitely always be better, but there doesn't seem to be too much flexibility for buyers when all said and done. At bigger companies annual commits (or longer) are welcome, but we've certainly had tool that are a total failure yet we're stuck with the bill. Someone on the buy side ends up seeing blame too, even if not our faults i.e. missing key feature that was misunderstood in buying process
- x0x0 6y agoMaybe try better communicating your success criteria? Again, from the vendor side, contracts that churn after a year are widely viewed as a failure. Eg the CS leader at your vendors is (probably) comped on positive net renewal rate.
- jas194 6y agoThank you! Def. room for improvement there. Still wish there was a way out that could work for all sides if for whatever reasons things weren't working out ( ;