9 ms·

Godaddy appears to have suspended Backblaze's domain

74 points by mattjaynes 6y ago

mattjaynes 6y ago
"Update: We have a human being from @Godaddy on the phone. We were sent to the wrong department, but hoping we get a quick-route to the right place." https://twitter.com/backblaze/status/1360368102073004035 https://twitter.com/backblaze/status/1360368102073004035
- atYevP 6y ago
  Yev from Backblaze here - it's been that kind of day.
  - toomuchtodo 6y ago
    You might consider moving your domain to Cloudflare or Markmonitor.
    - atYevP 6y ago
      I've heard that a lot in the last hour. We'll be looking at all of our options once we get the service restored but that's priority #1.
      - deleted 6y ago
        [deleted]
      - tedmcory77 6y ago
        You've had a bad day, don't worry. Your customers <3 you.
      - qwertykb 6y ago
        Everyone on our team at https://CHS.gg https://CHS.gg had a drink for y'all. I hope today is better Yev!
        atYevP 6y ago
        Hey thanks! All things considered we got the site back up after 4 hours which is pretty speedy considering how long these things CAN last!
    - EvangelicalPig 6y ago
      How many hoops do you need to jump through (as a small to medium size company), to get an account at MarkMonitor, CSC or another one of those "brand protection" companies? Over the past 5 or so years I have noticed "previously safe" registrars (in terms of resistance to false abuse/DMCA complaints or social engineering attacks) get acquired by larger corporate interests and sometimes have a drop in quality as a result. MarkMonitor was acquired by a venture capital firm a few years ago as well. Good to have backup options on the table. (Before you ask. I am aware of the added costs of such services, and I don't have much faith in consumer registrars anymore.)
      - toomuchtodo 6y ago
        Enough hoops that it’s a pain but not so many I wouldn’t recommend it. You want your domain management behind a door with a sign that says “beware of the leopard.” There are no great registrars, just registrars that suck less. I recommend Godaddy to no one.
        phendrenad2 6y ago
        Industry ripe for YCombinator disruption, anyone? ;~)
    - stevenicr 6y ago
      Quite shocked to see cloudflare mentioned here. Godaddy may have more sites pulled in the news, but cloudflare pulls sites too and worse. Surely there are more abuse hardened registrars than these two.
      - EvangelicalPig 6y ago
        Cloudflare has an enterprise plan that should in theory be more hardened against abuse complaints. I do agree about the sorry state of domain registrars these days.
  - justinclift 6y ago
    EasyDNS, based in Canada, has a much better reputation for competence + not taking down domains willy nilly. ;)
WolfRazu 6y ago
It's already been mentioned on Twitter, but it really is quite a coincidence that Notion has also been down today from an abuse report against a domain. I think it's unlikely there's a connection though, just bad luck. https://twitter.com/nicolas09F9/status/1360365745356607489?s=19 https://twitter.com/nicolas09F9/status/1360365745356607489?s...
mrlonglong 6y ago
Ditch GoDaddy. We did and we're much happier.
mijustin 6y ago
Hopefully it's back up now? https://twitter.com/backblaze/status/1360386459597905921 https://twitter.com/backblaze/status/1360386459597905921
- futhey 6y ago
  Back up for me in multiple regions.
chromatin 6y ago
It is scandalous that a service like BackBlaze, who purport to be ready to host production services (B2), use a budget registrar who are /known/ for shenanigans. Glad it seems to be returning to normal.
- tinus_hn 6y ago
  It’s scandalous you need to be a service like BackBlaze to get support at a registrar. A domain name is property and they are stealing it.
  - labawi 6y ago
    Note that neither backblaze nor godaddy own the domain. BackBlaze has a tranferable lease with renewal rights and godaddy is a middleman. What godaddy did is very wrong, but it's not stealing. More like breach of contract, failure to provide service or similar.
coldtea 6y ago
"@GoDaddy suspended your domain BECAUSE OF AN ABUSE REPORT?" Well, when we stand and allow tech companies to shut down customer accounts because of accusations on the internet, that's what we end up with...
- x0x0 6y ago
  I'm sorry, but hosting a domain for a production site on godaddy is just... childish incompetence. If you have a real business, pay for a registrar who will call you. And keep calling until a human is reached. I'm sure it's a holdover, and it sucks for the eng at backblaze scrambling to fix this. But still. As someone else is sure to point out, you use MarkMonitor or similar.
  - coldtea 6y ago
    >I'm sorry, but hosting a domain for a production site on godaddy is just... childish incompetence That's neither here nor there. All big players, far beyond the registrar space, have done similar things: AWS, Cloudflare, Google, ...
    - x0x0 6y ago
      It sure looks like you're trying to make this about some cancel blah blah nonsense, when it's not at all. It's simple: backblaze used a consumer-grade registrar for their ostensibly business domain. That consumer-grade registrar got probably a spurious complaint -- or maybe even a real one! -- and gave backblaze their full $12/year worth of service backblaze paid for. In contrast, a business-grade registrar won't take domains down for a handful of complaints, and will aggressively work to contact someone inside their customer.
atYevP 6y ago
Yev from Backblaze here -> we're back up now, slowly propagating (as is the way with DNS) - but we're on the upswing now.
mikerg87 6y ago
Go Daddy exited the code signing certificate business and forgot to tell customers and it’s sales staff Something is really wrong Go Daddy
simplecto 6y ago
Wow. Maybe one idea to mitigate in the future is to be registered one multiple tlds and at multiple registrars. Have your client libraries round robin request to the .com .net .whatever. That way your existing customers still have service. I’ve never done this, just spitballing ideas
sunstone 6y ago
Would be a shame if something should happen to your nice little business here. We can help you avoid some of those risks for a modest monthly fee. And thanks again for hosting at our data center in Sicily.
ing33k 6y ago
What are the security implications of it for their customers ?

74 points by mattjaynes 6y ago

"Update: We have a human being from @Godaddy on the phone. We were sent to the wrong department, but hoping we get a quick-route to the right place." https://twitter.com/backblaze/status/1360368102073004035 https://twitter.com/backblaze/status/1360368102073004035

atYevP 6y ago
Yev from Backblaze here - it's been that kind of day.
- toomuchtodo 6y ago
  You might consider moving your domain to Cloudflare or Markmonitor.
  - atYevP 6y ago
    I've heard that a lot in the last hour. We'll be looking at all of our options once we get the service restored but that's priority #1.
    - deleted 6y ago
      [deleted]
    - tedmcory77 6y ago
      You've had a bad day, don't worry. Your customers <3 you.
    - qwertykb 6y ago
      Everyone on our team at https://CHS.gg https://CHS.gg had a drink for y'all. I hope today is better Yev!
      - atYevP 6y ago
        Hey thanks! All things considered we got the site back up after 4 hours which is pretty speedy considering how long these things CAN last!
  - EvangelicalPig 6y ago
    How many hoops do you need to jump through (as a small to medium size company), to get an account at MarkMonitor, CSC or another one of those "brand protection" companies? Over the past 5 or so years I have noticed "previously safe" registrars (in terms of resistance to false abuse/DMCA complaints or social engineering attacks) get acquired by larger corporate interests and sometimes have a drop in quality as a result. MarkMonitor was acquired by a venture capital firm a few years ago as well. Good to have backup options on the table. (Before you ask. I am aware of the added costs of such services, and I don't have much faith in consumer registrars anymore.)
    - toomuchtodo 6y ago
      Enough hoops that it’s a pain but not so many I wouldn’t recommend it. You want your domain management behind a door with a sign that says “beware of the leopard.” There are no great registrars, just registrars that suck less. I recommend Godaddy to no one.
      - phendrenad2 6y ago
        Industry ripe for YCombinator disruption, anyone? ;~)
  - stevenicr 6y ago
    Quite shocked to see cloudflare mentioned here. Godaddy may have more sites pulled in the news, but cloudflare pulls sites too and worse. Surely there are more abuse hardened registrars than these two.
    - EvangelicalPig 6y ago
      Cloudflare has an enterprise plan that should in theory be more hardened against abuse complaints. I do agree about the sorry state of domain registrars these days.
- justinclift 6y ago
  EasyDNS, based in Canada, has a much better reputation for competence + not taking down domains willy nilly. ;)

WolfRazu 6y ago

It's already been mentioned on Twitter, but it really is quite a coincidence that Notion has also been down today from an abuse report against a domain. I think it's unlikely there's a connection though, just bad luck. https://twitter.com/nicolas09F9/status/1360365745356607489?s=19 https://twitter.com/nicolas09F9/status/1360365745356607489?s...

mrlonglong 6y ago

Ditch GoDaddy. We did and we're much happier.

mijustin 6y ago

Hopefully it's back up now? https://twitter.com/backblaze/status/1360386459597905921 https://twitter.com/backblaze/status/1360386459597905921

futhey 6y ago
Back up for me in multiple regions.

chromatin 6y ago

It is scandalous that a service like BackBlaze, who purport to be ready to host production services (B2), use a budget registrar who are /known/ for shenanigans. Glad it seems to be returning to normal.

tinus_hn 6y ago
It’s scandalous you need to be a service like BackBlaze to get support at a registrar. A domain name is property and they are stealing it.
- labawi 6y ago
  Note that neither backblaze nor godaddy own the domain. BackBlaze has a tranferable lease with renewal rights and godaddy is a middleman. What godaddy did is very wrong, but it's not stealing. More like breach of contract, failure to provide service or similar.

coldtea 6y ago

"@GoDaddy suspended your domain BECAUSE OF AN ABUSE REPORT?" Well, when we stand and allow tech companies to shut down customer accounts because of accusations on the internet, that's what we end up with...

x0x0 6y ago
I'm sorry, but hosting a domain for a production site on godaddy is just... childish incompetence. If you have a real business, pay for a registrar who will call you. And keep calling until a human is reached. I'm sure it's a holdover, and it sucks for the eng at backblaze scrambling to fix this. But still. As someone else is sure to point out, you use MarkMonitor or similar.
- coldtea 6y ago
  >I'm sorry, but hosting a domain for a production site on godaddy is just... childish incompetence That's neither here nor there. All big players, far beyond the registrar space, have done similar things: AWS, Cloudflare, Google, ...
  - x0x0 6y ago
    It sure looks like you're trying to make this about some cancel blah blah nonsense, when it's not at all. It's simple: backblaze used a consumer-grade registrar for their ostensibly business domain. That consumer-grade registrar got probably a spurious complaint -- or maybe even a real one! -- and gave backblaze their full $12/year worth of service backblaze paid for. In contrast, a business-grade registrar won't take domains down for a handful of complaints, and will aggressively work to contact someone inside their customer.

atYevP 6y ago

Yev from Backblaze here -> we're back up now, slowly propagating (as is the way with DNS) - but we're on the upswing now.

mikerg87 6y ago

Go Daddy exited the code signing certificate business and forgot to tell customers and it’s sales staff Something is really wrong Go Daddy

simplecto 6y ago

Wow. Maybe one idea to mitigate in the future is to be registered one multiple tlds and at multiple registrars. Have your client libraries round robin request to the .com .net .whatever. That way your existing customers still have service. I’ve never done this, just spitballing ideas

sunstone 6y ago

Would be a shame if something should happen to your nice little business here. We can help you avoid some of those risks for a modest monthly fee. And thanks again for hosting at our data center in Sicily.

ing33k 6y ago

What are the security implications of it for their customers ?