4 ms·

I presume that you are all talking about SV, right?

• tracker1 6y ago
  Not just SV, but almost anywhere in the US at this point I would imagine. I was working support in the Phoenix area back in the mid-90s' and it paid roughly 2-3x minimum wage at that time. While the ratio wouldn't be the same, a lot of places now have a minimum wage in the $9-12 range. Given that, $20/hr+ wouldn't be improbable for first line email/phone support.
  • drewzero1 6y ago
    A couple of years ago I took a break from IT to work first-line support at a local (midwestern) software company. Hourly rate was just a little over that minimum wage range, nothing near $20hr though. I was glad to get it, glad for the experience, and glad to go back to IT when my time was up. In all fairness, support costs also include all of the techs' phones, computers, networking, software licenses for Teamviewer et al, and office overhead. So a $20/hr bill is pretty cheap for a minimum wage technician.
• sjcoles 6y ago
  Nope. Midwest, medium CoL, $18-20/hr to sit and reset passwords all day. Hell, I am just a sysadmin/developer with minimum experience (2yrs) and make ~$32/hr.
  • ufmace 6y ago
    Keep in mind also that there's probably 2x to 5x overhead between what the customer pays and the paycheck of the person doing the actual work.
  • h_anna_h 6y ago
    Ah, so in the USA. Thanks, got it.
• simple_phrases 6y ago
  Tier 3 support makes as much, if not more, than software engineers even outside of tech hubs.