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This was sort of how many felt about iPhone at its debut. Ridiculous pricing, can’t cut and paste text. But the customer satisfaction scores were off the chart

This was sort of how many felt about iPhone at its debut. Ridiculous pricing, can’t cut and paste text. But the customer satisfaction scores were off the charts. It was the right mix of things. I suspect this is what’s boosting Tesla. The overall experience is beyond what other companies are striving for.

MBCook 6y ago
That’s not quite the same thing. Apple knew how to execute on hardware extremely well, the phone was basically perfect physically. What I mean is it didn’t have gaps on the side or the back falling off or some other issue like that. Software features, like cut and paste, can be added later. Indeed it was. But Tesla is getting fundamental build quality issues wrong.
- skinnymuch 6y ago
  You have the luck of hindsight of the iPhone winning to be able to say that.
  - fomine3 6y ago
    We know roof can't be fixed by software update.
- bredren 6y ago
  >But Tesla is getting fundamental build quality issues wrong. “Fundamental build quality” must be subjective because it is not getting in the way of orders. From the sound of the video, the problem seems to be variant, with paint problems one month then fixed the next. The examples I gave for iPhone are representative of customers overlooking obvious problems. The iPhone’s EDGE only internet, terrible screen resolution, low battery life. These were hardware (and sw) based limitations of mass production that customers overlooked and apple handles in later gens.
  - valuearb 6y ago
    Terrible screen resolution? It had by far the largest screen resolution, double the size of its competitors. The only common criticisms were EDGE and the high price. Otherwise it was universally acclaimed.
    - bredren 6y ago
      It was not universally acclaimed. Blackberry users were not at all convinced away from hardware keys at the start, and there were no enterprise integrations. Enterprise was hostile to the product on its networks. You have to look at this from the perspective of Windows mobile users at the time. I.e the Wizard. That is what people who don’t get Tesla are using right now.

MBCook 6y ago

That’s not quite the same thing. Apple knew how to execute on hardware extremely well, the phone was basically perfect physically. What I mean is it didn’t have gaps on the side or the back falling off or some other issue like that. Software features, like cut and paste, can be added later. Indeed it was. But Tesla is getting fundamental build quality issues wrong.

skinnymuch 6y ago
You have the luck of hindsight of the iPhone winning to be able to say that.
- fomine3 6y ago
  We know roof can't be fixed by software update.
bredren 6y ago
>But Tesla is getting fundamental build quality issues wrong. “Fundamental build quality” must be subjective because it is not getting in the way of orders. From the sound of the video, the problem seems to be variant, with paint problems one month then fixed the next. The examples I gave for iPhone are representative of customers overlooking obvious problems. The iPhone’s EDGE only internet, terrible screen resolution, low battery life. These were hardware (and sw) based limitations of mass production that customers overlooked and apple handles in later gens.
- valuearb 6y ago
  Terrible screen resolution? It had by far the largest screen resolution, double the size of its competitors. The only common criticisms were EDGE and the high price. Otherwise it was universally acclaimed.
  - bredren 6y ago
    It was not universally acclaimed. Blackberry users were not at all convinced away from hardware keys at the start, and there were no enterprise integrations. Enterprise was hostile to the product on its networks. You have to look at this from the perspective of Windows mobile users at the time. I.e the Wizard. That is what people who don’t get Tesla are using right now.