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Anybody knows if Scaleway it's better than the parent company? I was an online.net costumer for a lot of years for a personal project, and a happy one, but the
by javchz 6y ago
Anybody knows if Scaleway it's better than the parent company?
I was an online.net costumer for a lot of years for a personal project, and a happy one, but then they changed the contract unilaterally, which included the billing going up almost 75% with another changes in the ToS. And look I get it, sometimes prices rises, and you can always change providers, so the problem was not that... but the customer service and poor communication.
I only notice the change, after my credit card notified my of a higher charge than the ones I'm used to. There was not notification about it in the dashboard. And after a lot of tickets with representatives, they told me under the excuse of "ram / hdd prices are going up" the notice was send through email, and probably gmail mark it as spam... and then the nightmare to cancel begin.
After telling them to cancel the account, they told that under the new contract (that I didn't accept) they could only do it if I got charged another extra month, even if from the start you always payed one month in advance, plus paying the setup fee at the beginning.
Look I get it, hardware it's messy and prices can go up to stay in business, but this attitude of "I am altering the deal, pray I don’t alter it any further" was the one that made me look for another solutions, and be skeptical about Scaleway despite in paper being a good alternative to Digital Ocean (that let me tell you, DO customer service it's gold in comparison to what I got from online).
- wut42 6y agoIt's the same, there's no "parent company", Online rebranded as Scaleway. Just a 75% increase ? You've been lucky. They also raised the prices two times since then on the Scaleway IaaS VMs. Stay away from them, I don't see how they could be trusted with pricing again
- speedgoose 6y agoOnline rebranded as Scaleway, but there is a parent company called Iliad which is also the parent company of Free.
- wut42 6y agoYes, but the parent was talking about Online (“I was an online.net customer”)
- javchz 6y agoOh, I use to think Online.net was the parent brand. Thanks for clarify. Didn't knew was a full rebranding. My impression was that was sub-brand something like soyoustart to OVH, in that case, I will keep away from scaleway too.
- wut42 6y agoIt used to be the case. Online was doing dedicated servers/housing, Scaleway was IaaS. Now they went full "Scaleway", with Scaleway Dedibox being the dedicated part, and Scaleway Elements being IaaS!
- Draken93 6y agoIf you are looking for low-priced servers I can highly reccomend HETZNER[0]. They are even cheaper then scaleway and I had no problems so far. [0]https://www.hetzner.com/cloud https://www.hetzner.com/cloud
- tealpod 6y agoI have been using Hetzner and they are good and cheaper than AWS.
- dx034 6y agoHetzner is great for cloud but especially for dedicated instances. If you have your infrastructure as code, buying dedicated servers there is likely much cheaper and easier than using a large cloud provider and trying to scale. Only issue I have with them is that there's no way to get 10gbit/s (not even burstable) and that you don't get datacenters outside of Europe. Not affiliated with them, just a very happy customer.
- xearl 6y agoyou can order 10g uplinks for most of hetzner's dedicated servers (for ~€45/m).
- infofarmer 6y agoI haven't used their 10G uplinks in years, but it seems they're still easily available at €1/TB over 20TB: https://docs.hetzner.com/robot/dedicated-server/general-information/root-server-hardware/ https://docs.hetzner.com/robot/dedicated-server/general-info...
- javchz 6y agoI will check them out, the prices doesn't seem bad at all. Will try for a small projects, and if everything goes well maybe migrate bigger ones.
- drcongo 6y agoI second this. We use Hetzner Cloud for all our staging servers and have never had an outage, and I had a client on a bare metal Hetzner server for about 12 years before the hard drive eventually gave up.
- jinzo 6y agoYeah, something similar happened to me @ Scaleway (so, the part before the rebrand/merger/whatever they did). Incredible price increase for my usecase. Even with the limited 25% discount, it grew out of hand. I'm in the process of migrating to Hetzner, but unfortunately some stuff is IP tied and it takes some time to fix everything. Even before that, the constant changing of plans for Cloud was anoying. One of the reasons I chose Scaleway was because they promised easy upgrade/increase of resources as I needed it on the VPS. But then they discontinued the line I was using and I had to create a completely new one anyway. Then I had to move that one to the higher priced models again. A lot of fuss for something I would just like to keep running as long as possible with as little involvment.
- miyuru 6y agoI am in the same boat. they increases the price out of the blue and their instance availability for scaling up or down is not great.(M1 is out of stock now)
- karambahh 6y agoI'm a former Scaleway employee so take this as a informed guess: DC4 space is divided in very small, secure rooms (which you can see in the promotional video) with space for like less than a dozen racks at a time. They probably filled a room with mac minis and will need to fill another room/racks to provide more hw to customers.
- Hamuko 6y agoI've had pretty terrible experiences with Online/Scaleway customer support and them just pulling the plug on services with no transition path (like C14). I've decided that I'd rather just pay Amazon or DigitalOcean more and not have to deal with Scaleway.
- deleted 6y ago[deleted]
- bleuarff 6y agoI recently set up one of their "stardust" instance, which is the absolute cheapest one I found at ~2€/mo. Works as intended , not much more to say about it.