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I'll be honest, I've never heard a single business say the reason they use open source is because support is commodified. It's generally cost or functionality,
by tw04 6y ago
I'll be honest, I've never heard a single business say the reason they use open source is because support is commodified. It's generally cost or functionality, and quite frankly they want a go-to support expert, not a list of support options.
Redhat didn't become huge because people had all sorts of options for third party support. In fact, I can't say I've ever come across a single enterprise who: uses third party support for their RHEL installed base, has asked for third party support for their RHEL installed base.
- Pet_Ant 6y agoCentOS and WhiteBox Linux were 3rd party sources of RHEL and to a large part Linux distros are interchangeable which makes them commodities. Not perfect commodities, but still close. RHEL with subscription vs Debian & burdening yours ops guys are choices available. VMS has no such choice.
- tw04 6y agoBut he didn't say: businesses use open source because they can find compatible binaries from multiple entities. He said it commodified support. CentOS and WhiteBox never promised or offered enterprise support agreements that I'm aware of. And if they did, I can't say I ever ran across anyone utilizing it in the wild.