5 ms·

Right now Ryanair has almost 200 737-800MAX on order, significant amount of these were added during MAX grounding as the prices went down a lot. Bold looking mo

by nixass 6y ago

Right now Ryanair has almost 200 737-800MAX on order, significant amount of these were added during MAX grounding as the prices went down a lot. Bold looking move again, but still shitiest airliner out there

slaw 6y ago
I am still waiting for refunds from Ryanair for cancelled flights in March.
- aglionby 6y ago
  I'm guessing they won't come unless you chase it. Nothing happened to my refund for May flights until I called, after which the money came within a week.
- tgsovlerkhgsel 6y ago
  You should probably either take them to whatever your local equivalent of small claims court is, or use one of the "we enforce your rights but take 30%" portals.
- younohoo 6y ago
  If it’s any help, I eventually got mine. Just followed their online process. I’m in Canada. Didn’t get my refund from Air Transat (only a credit) and as long as the Canadian government allows this, I’ll probably be waiting at least another year to use the credit.
- stevekemp 6y ago
  I've still got an open dispute from KLM back in 2018! Every month I get a brief update to say it is still ongoing: > We’re contacting you about your claim for compensation for your KLM-Royal Dutch Airlines flight to Helsinki on 2018-09-11.
amelius 6y ago
> still shitiest airliner out there Yet Ryanair is rated as a seven-star airline for safety; it has a fatality-free record since it was started. https://www.airlineratings.com/news/ryanair-soars-seven-star-airline/ https://www.airlineratings.com/news/ryanair-soars-seven-star...
- toast0 6y ago
  The shitiest airline is measured on many axes. Preventable injuries are certainly one axis (hello ValuJet), but scoring well on that doesn't mean it's a good experience.
- dkjaudyeqooe 6y ago
  You've clearly never flown with them.
  - cromka 6y ago
    Right, because only those why fly them can possibly know how often they fall from the sky?
    - gruturo 6y ago
      You can not crash and still be shitty. Your ticket purchasing process can be an immensely frustrating experience, dodging a horde of dark patterns coming at you from every direction. Your check-in process may be a horrible user trap (you must check-in from home, and print a boarding pass there. Said check-in closes 4 hours before takeoff, and there's a 40 Eur fee if you do it at the airport) which the EU had to explicitly ban. Your refund/rebooking process may be outright illegal, planning on passengers being unaware of their full rights. In the end, your safety record may not come into play at all: I don't care if your planes crash or not, because I'm never, ever, boarding one again, and neither will anyone who listens to me.
      - jm547ster 6y ago
        You must not have a smartphone if you need to print your boarding pass. It's fairly painless process both check-in & boarding and it's a cost-savings airline so there is no surprise that you're not getting mollycoddled through the airport. Their cabin comfort, I will admit, leaves a lot to be desire. One gets what one pays for in that respect.
        6y ago
bronco21016 6y ago
> but still shitiest airliner out there By what metric? Just because of the technical issues? Statistically speaking it will likely end up being the safest variant of the 737 family simply because we live in an era where death in a commercial airline accident is approaching the level of a statistical anomaly. There are many reasons for this that are external to the actual nuts, bolts, and bits of the airplane. Now if you're arguing all 737 variants are the shitiest airliner out there for passenger comfort, well I'll jump on board that argument!
- Symbiote 6y ago
  They meant to write airline. Ryanair charge for cabin bags, charge for water, charge for printing a boarding pass. But, you can see the price of a flight: https://www.ryanair.com/ https://www.ryanair.com/
chx 6y ago
Ryanair today is not what it was even five years ago -- they did transition to a much more customer friendly airline crowned in 2018 by a new baggage and boarding policy https://corporate.ryanair.com/news/new-bag-policy-from-november-will-cut-check-bag-fees-reduce-boarding-delays/ https://corporate.ryanair.com/news/new-bag-policy-from-novem... Just buy priority, it's 6 EUR , it's nothing. Their app is well designed and easy to use. You can contact them via chat and it's free. Ryanair is OK. Yes, you need to understand they will often be very strict with the rules but that's why they are rules and be aware of the airports they use and you'll be just fine. I used to be a "strict no" to Ryanair but the last few years I've flown with them. It's OK.
- Aperocky 6y ago
  There's not a lot to go wrong in the space of few hour and objective as simple as getting A to B in terms of customer experience. Somehow, some companies still mess it up.
  - chx 6y ago
    The short time does not matter that much, really. The biggest problems are IRROPS and what happens then. Here managing expectations, I feel, matters most. My biggest beef with European companies were some of them insisting on not allowing two bags onboard even for money. By now this has simply disappeared and everyone allows a large and a small bag as they should. I think Transavia might have been the last.
- tonyedgecombe 6y ago
  I'm guessing they had exhausted the pool of people willing to put up with poor customer service and needed to offer a bit more to keep expanding.
  - chx 6y ago
    Nope, Brussels ran out of patience and basically read the riot act to them. They had the choice of EU wide legislation making a bad dent in their profits or get their ... together.
Stevvo 6y ago
Ryan are terrible and I do not fly with them because of it, but they are far from the worst. Chinese budget airlines like Spring Air have the hostesses talking through a megaphone trying to sell you shit for the entire flight. When the cockpit door opens at the destination, you can smell the cigarette smoke.
- paul_f 6y ago
  You are not Ryanair's customer. I don't think that bothers them.
  - Stevvo 6y ago
    The route I fly most often is served by both British Airways and Ryanair. After adding baggage and the extra cost of getting to London from Stansted instead of Heathrow, it consistently costs more to fly Ryanair. It should bother them that their direct competitor is a better option for their target customer (budget conscious flyers), even if I am not that customer.

by nixass 6y ago

slaw 6y ago

I am still waiting for refunds from Ryanair for cancelled flights in March.

aglionby 6y ago
I'm guessing they won't come unless you chase it. Nothing happened to my refund for May flights until I called, after which the money came within a week.
tgsovlerkhgsel 6y ago
You should probably either take them to whatever your local equivalent of small claims court is, or use one of the "we enforce your rights but take 30%" portals.
younohoo 6y ago
If it’s any help, I eventually got mine. Just followed their online process. I’m in Canada. Didn’t get my refund from Air Transat (only a credit) and as long as the Canadian government allows this, I’ll probably be waiting at least another year to use the credit.
stevekemp 6y ago
I've still got an open dispute from KLM back in 2018! Every month I get a brief update to say it is still ongoing: > We’re contacting you about your claim for compensation for your KLM-Royal Dutch Airlines flight to Helsinki on 2018-09-11.

amelius 6y ago

> still shitiest airliner out there Yet Ryanair is rated as a seven-star airline for safety; it has a fatality-free record since it was started. https://www.airlineratings.com/news/ryanair-soars-seven-star-airline/ https://www.airlineratings.com/news/ryanair-soars-seven-star...

toast0 6y ago
The shitiest airline is measured on many axes. Preventable injuries are certainly one axis (hello ValuJet), but scoring well on that doesn't mean it's a good experience.
dkjaudyeqooe 6y ago
You've clearly never flown with them.
- cromka 6y ago
  Right, because only those why fly them can possibly know how often they fall from the sky?
  - gruturo 6y ago
    You can not crash and still be shitty. Your ticket purchasing process can be an immensely frustrating experience, dodging a horde of dark patterns coming at you from every direction. Your check-in process may be a horrible user trap (you must check-in from home, and print a boarding pass there. Said check-in closes 4 hours before takeoff, and there's a 40 Eur fee if you do it at the airport) which the EU had to explicitly ban. Your refund/rebooking process may be outright illegal, planning on passengers being unaware of their full rights. In the end, your safety record may not come into play at all: I don't care if your planes crash or not, because I'm never, ever, boarding one again, and neither will anyone who listens to me.
    - jm547ster 6y ago
      You must not have a smartphone if you need to print your boarding pass. It's fairly painless process both check-in & boarding and it's a cost-savings airline so there is no surprise that you're not getting mollycoddled through the airport. Their cabin comfort, I will admit, leaves a lot to be desire. One gets what one pays for in that respect.
      - 6y ago

bronco21016 6y ago

> but still shitiest airliner out there By what metric? Just because of the technical issues? Statistically speaking it will likely end up being the safest variant of the 737 family simply because we live in an era where death in a commercial airline accident is approaching the level of a statistical anomaly. There are many reasons for this that are external to the actual nuts, bolts, and bits of the airplane. Now if you're arguing all 737 variants are the shitiest airliner out there for passenger comfort, well I'll jump on board that argument!

Symbiote 6y ago
They meant to write airline. Ryanair charge for cabin bags, charge for water, charge for printing a boarding pass. But, you can see the price of a flight: https://www.ryanair.com/ https://www.ryanair.com/

chx 6y ago

Ryanair today is not what it was even five years ago -- they did transition to a much more customer friendly airline crowned in 2018 by a new baggage and boarding policy https://corporate.ryanair.com/news/new-bag-policy-from-november-will-cut-check-bag-fees-reduce-boarding-delays/ https://corporate.ryanair.com/news/new-bag-policy-from-novem... Just buy priority, it's 6 EUR , it's nothing. Their app is well designed and easy to use. You can contact them via chat and it's free. Ryanair is OK. Yes, you need to understand they will often be very strict with the rules but that's why they are rules and be aware of the airports they use and you'll be just fine. I used to be a "strict no" to Ryanair but the last few years I've flown with them. It's OK.

Aperocky 6y ago
There's not a lot to go wrong in the space of few hour and objective as simple as getting A to B in terms of customer experience. Somehow, some companies still mess it up.
- chx 6y ago
  The short time does not matter that much, really. The biggest problems are IRROPS and what happens then. Here managing expectations, I feel, matters most. My biggest beef with European companies were some of them insisting on not allowing two bags onboard even for money. By now this has simply disappeared and everyone allows a large and a small bag as they should. I think Transavia might have been the last.
tonyedgecombe 6y ago
I'm guessing they had exhausted the pool of people willing to put up with poor customer service and needed to offer a bit more to keep expanding.
- chx 6y ago
  Nope, Brussels ran out of patience and basically read the riot act to them. They had the choice of EU wide legislation making a bad dent in their profits or get their ... together.

Stevvo 6y ago

Ryan are terrible and I do not fly with them because of it, but they are far from the worst. Chinese budget airlines like Spring Air have the hostesses talking through a megaphone trying to sell you shit for the entire flight. When the cockpit door opens at the destination, you can smell the cigarette smoke.

paul_f 6y ago
You are not Ryanair's customer. I don't think that bothers them.
- Stevvo 6y ago
  The route I fly most often is served by both British Airways and Ryanair. After adding baggage and the extra cost of getting to London from Stansted instead of Heathrow, it consistently costs more to fly Ryanair. It should bother them that their direct competitor is a better option for their target customer (budget conscious flyers), even if I am not that customer.