4 ms·
The current state of chatbots is embarrasingly bad. I still haven't seen a chatbot use-case that can't be solved better with an FAQ section + documentation sear
by st1x7 6y ago
The current state of chatbots is embarrasingly bad. I still haven't seen a chatbot use-case that can't be solved better with an FAQ section + documentation search and a human as second line of support.
- CodeGlitch 6y agoI use Alexa on a daily-basis - which can be seen as a chatbot. It provides plenty of useful functionality, especially Alexa-auto which I bought my wife for Christmas. She loves the ability to add items to her todo list whilst driving, asking it questions about the weather, playing music, performing communcation tasks, etc.
- st1x7 6y ago> I use Alexa on a daily-basis - which can be seen as a chatbot. More general virtual assistants (Alexa, Google Assistant, Siri) are at a completely different power level from most chatbots. Most chatbots use cases that I come across are some company thinking that they can replace human support with a language model trained on their custom knowledge base. They expect something as good as Alexa but which also has knowledge about the company's product and the results are always disappointing.
- krageon 6y agoIn all fairness I used to hate them but I have seen one or two customer support bots used in a way that definitely helped me get the answers I needed. Perhaps the fact that these bots are generally set up by consultants that understand search rather than some random intern that probably set up the documentation search is the deciding factor there.