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I have a recent example of Bait and Switch strategy used by an airline service. After the flights got cancelled, they sent an email notifying about cancellatio
by seesawtron 6y ago
I have a recent example of Bait and Switch strategy used by an airline service.
After the flights got cancelled, they sent an email notifying about cancellations due to covid restrictions. Then provided a link to click to claim refund. Turns out that as soon as you click it, you are provided with a voucher that lasts for a year. Now the airline claims that they are willing to provide either cash refund and vouchers but to get the cash, one is required to call the customer support. But since in my case (and very likely almost everyone) "when one is already issued a voucher, the whole refund process is considered completed."
That is a pure genius yet evil way to make you choose the option that suits them better.
- purplecats 6y agoisn't that just lying? "click here for a refund." -> Okay, i gave you 200 airline credits which we count as a "refund" so you're set.
- seesawtron 6y agoSure but I imagine they are not alone. Eg. IKEA does the same thing as I recall: "refund" as store credits.
- amelius 6y agoSomeone should create a website for class action lawsuits.
- notjulianjaynes 6y agoThere are already quite a few sites which list existing class action suits and how to sign up for them. I'll check them sometimes and see something about false advertising for a granola bar I bought six months ago so I put in my info and then get a check for $0.87 in the mail a year later and have absolutely no idea why.
- simonebrunozzi 6y agoI can imagine how frustrated you are. I flew ~1,000 times and I've encountered about a dozen situations where I was really pissed off at some airline policy. Two suggestions for you. One: you might be, like me, a lucky one. Someone with an IT background, not too negatively affected by the Covid-19 crisis. Think about it for a second. If my guess is wrong, apologies for assuming you fit that profile. Tell me more about how bad it is for you, if you'd like. Two: you can deal with this issue by simply considering it "lost" money, and move on. Getting your real money back would be a pain in the ass. Right now, the Airline is still capable of giving you hours of rage and stress. Take away that power from them. End the issue in the fastest way possible. It's a pity that these things happen. In a modern, just society, a company and its executives should be immediately punished for this kind of behavior.
- seesawtron 6y agoUnfortunately I was not so lucky and am at the brink of losing my job. But yes I have long given up since I am the one who "applied" for refund via voucher by clicking. But definitely something that I didn't see coming, lesson learned.
- kekebo 6y agoWouldn't this be a case for some customer protection agency? IANAL but I would doubt that merely clicking a link without knowing its target is sufficient for establishing a binding contract.
- andersource 6y agoIf you've already given up on trying to get the money back, maybe try to book a flight that is likely to be cancelled and hope to get properly refunded. It's a long shot but who knows
- watwut 6y agoI think that "lucky" people as you call it are in best position to challenge these. They have time and resources and capabilities to complain and push.
- 6y ago
- MaxBarraclough 6y agoWould you mind naming the company?
- seesawtron 6y agoIberia airlines
- chipsambos 6y agoRyanair did the exact same thing.
- deleted 6y ago[deleted]