The call center people use the computer to make excuses. And you overlook the possibility of human error without computer involvement. The classical "a black p

The call center people use the computer to make excuses. And you overlook the possibility of human error without computer involvement. The classical "a black person mugged me" comes to mind. At the end of the day it is a tool. Law enforcement should be done by professionals anyway. There are a million ways to get it wrong. At least with computers, you can standardize and enforce some good practices.