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>They often do it under the guise of support - while still admitting that they will not actually be able to provide support for models that are effectively not

>They often do it under the guise of support - while still admitting that they will not actually be able to provide support for models that are effectively not in their support database (because they only include the models they rent)! Because I purchased a (supported) cable modem from a third party, my ISP won't provide services which are supposed to be included in my service. Their systems don't "recognize" my cable modem as existing on their network, so services that should be provided through my link are denied, claiming that my devices "aren't on the network." It's a huge scam. We need real competition in internet service providers.

sitkack 6y ago
File a formal complaint with your state attorney general.
- nobody9999 6y ago
  >File a formal complaint with your state attorney general. Not a bad idea. But since I don't actually use the services I'm not getting, I'll likely just vote with my wallet instead.
  - edoceo 6y ago
    How could you vote with your wallet if there is not competition?
    - nobody9999 6y ago
      > How could you vote with your wallet if there is not competition? Actually, where I live there is competition. In fact, there is a second cable ISP in my apartment building. What's more, in addition to the cable ISP I have (Spectrum), I have a DSL link (Fusion) as well. I'd dump Spectrum (and tried to do so), but long term construction has blocked access to the access points for my building, so I'm stuck with them for now. Once the scaffolding blocking access is removed (it's been up for more than three years), Spectrum will be history for me. Even more, Verizon has been claiming they're trying to get access to implement FIOS in my building, but I think they're lying since they were able to site a cell tower on the roof a couple years ago. However, I live in the most densely populated city in the US. In most other places in the US there are, at most, two ISPs which provide service. Usually a cable provider and a DSL or Satellite provider. That's what I meant be a lack of competition. My apologies if I didn't make that clear.

sitkack 6y ago

File a formal complaint with your state attorney general.

nobody9999 6y ago
>File a formal complaint with your state attorney general. Not a bad idea. But since I don't actually use the services I'm not getting, I'll likely just vote with my wallet instead.
- edoceo 6y ago
  How could you vote with your wallet if there is not competition?
  - nobody9999 6y ago
    > How could you vote with your wallet if there is not competition? Actually, where I live there is competition. In fact, there is a second cable ISP in my apartment building. What's more, in addition to the cable ISP I have (Spectrum), I have a DSL link (Fusion) as well. I'd dump Spectrum (and tried to do so), but long term construction has blocked access to the access points for my building, so I'm stuck with them for now. Once the scaffolding blocking access is removed (it's been up for more than three years), Spectrum will be history for me. Even more, Verizon has been claiming they're trying to get access to implement FIOS in my building, but I think they're lying since they were able to site a cell tower on the roof a couple years ago. However, I live in the most densely populated city in the US. In most other places in the US there are, at most, two ISPs which provide service. Usually a cable provider and a DSL or Satellite provider. That's what I meant be a lack of competition. My apologies if I didn't make that clear.