Love this, yeah. I've heard it phrased like "how do we answer questions" so like, "how do we answer questions about a job's status", "how do we answer questions

Love this, yeah. I've heard it phrased like "how do we answer questions" so like, "how do we answer questions about a job's status", "how do we answer questions about a user's bank account balance". Either way, once you have those kind of product requirements in place you can build to that spec, and then start iterating as you gain more knowledge.