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I don’t know about Facebook, but Google is reasonably customer friendly, at least with big accounts. I worked at a large firm, Google assigned a very competent
by namdnay 6y ago
I don’t know about Facebook, but Google is reasonably customer friendly, at least with big accounts. I worked at a large firm, Google assigned a very competent and dedicated account executive to look after us.
Unless you’re talking about end-users? In which case that’s like asking if McDonalds look after their cows well :)
- pestaa 6y agoOn this fine day I did not expect an internet stranger to call me a cow.
- ikiris 6y agoGoogle has the worst customer service by far of any of the tech majors unless you're a big cloud customer.
- slavik81 6y agoI bought a Pixel 4a and a case direct from Google a couple months ago. For some strange reason, they shipped the case immediately, then the phone a few weeks later. When I got the phone, I realized that the case had never arrived. Google refused to do anything, citing a 2-week limit on disputes. They told me to take it up with the shipper, but provided no guidance on how to do so and never responded when I asked. Given that the cases are clearly high margin items, I was blown away by how terrible their customer service was.