3 ms·
The subscription model is a true modernized return to the good old ways of creating a product that sells because it’s good quality. How? If a user is not satisf
by baby 6y ago
The subscription model is a true modernized return to the good old ways of creating a product that sells because it’s good quality. How? If a user is not satisfied, they will stop paying. Slack has all the incentives to improve their product, especially in the face of competition.
- intricatedetail 6y agoIs it true though? People could use Slack because other people use it and it is hard to coordinate the switch. Also better the devil you know...
- kumarvvr 6y agoPerhaps true for a standalone app, but very different for a social one like Slack. You have to use what others are using.
- pimterry 6y agoIs that true? For a social app where every user pays, sure, but Slack is generally paid for by a central business/group/organization. If the users in the organization are sufficiently unhappy with Slack, a functional organization should be unhappy with Slack, and if the organization is unhappy it can migrate everybody elsewhere overnight, with minimal social impact.
- goatinaboat 6y agoIf the users in the organization are sufficiently unhappy with Slack, a functional organization should be unhappy with Slack Nice theory but overwhelmingly disproved by the existence of SAP.
- NateEag 6y agoIt's also possible that almost all organizations using SAP are dysfunctional.
- amelius 6y agoBut you have to take into account the cost of switching/migrating. And possibly lock-in. So if your customer makes the effort to leave your SaaS, then you know that they were really very much not satisfied.