3 ms·

Just an anecdote, but Home Depot has lost its collective mind over shipping. Twice now I've ordered a single pack of 2 light bulbs for about $3 and had it shipp

by pkulak 6y ago

Just an anecdote, but Home Depot has lost its collective mind over shipping. Twice now I've ordered a single pack of 2 light bulbs for about $3 and had it shipped to my door for free. I think other stores see what's happening and are trying to crowd in. Best Buy, too, seems to have no trouble shipping me anything I want for free. It'll take a week, but most of the time I don't really care vs Amazon's 2-4 days. And with Best Buy/Home Depot/etc I at least know I'm not getting a knock off.

citizenpaul 6y ago
>I'm not getting a knock off. That is what has done it for me. Amazon has zero control over their inventory. I've gotten burned too many times at this point. Amazon is now a last resort or obscure items only retailer for me. That or I use it to find an item then buy it from the manufacture direct, funny how that has reversed from the old days. I've even gotten unrequested refunds from amazon with a note about how the product I got was counterfeit. That's great and all but I needed the actual product not a refund and waste of time. Once you reach a livable income your time is worth much,more than saving a couple of dollars.
- ericd 6y ago
  Is it very obvious? Is it more pronounced in specific categories? I keep hearing this, and I've never gotten an obvious fake, despite a large amount of Amazon usage. But maybe I've just been using fake stuff? That said, I almost only buy the "shipped from and sold by Amazon.com" stuff, so maybe that's why. And if it's something that has obviously similar photos from a bunch of different "brands", I hop over to AliExpress to buy it at the source for 1/10 the price.
  - ghaff 6y ago
    I wonder if there are a lot of people who go with the lowest price, don't even look at reviews, and are fine with FBA so long as it's cheapest. I order quite a bit off Amazon and just haven't had the counterfeit problem AFAIK.
  - fredophile 6y ago
    My main concern is the non obvious fakes. The memory card that looks right but is slower than it should be or fails earlier than expected. The rechargeable battery that catches on fire. That sort of thing.
    - klipt 6y ago
      Or even worse, the knockoff toy with swallowable magnets that results in your baby needing surgery to remove part of their intestines: https://www.workingmother.com/mom-is-warning-others-after-popular-toy-released-13-magnets-into-her-sons-body https://www.workingmother.com/mom-is-warning-others-after-po... From https://www.inc.com/jeff-bercovici/amazon-dangerous-kids-products.html https://www.inc.com/jeff-bercovici/amazon-dangerous-kids-pro...
- crazygringo 6y ago
  What are you buying? I've bought 1,000+ items from Amazon over the past 10 years and exactly one item was counterfeit -- a camera battery from a third-party seller. Honestly, worrying about counterfeits on Amazon, for items sold either by Amazon.com or reputable storefronts like Pharmapacks, just seems silly, it's so incredibly rare and easy to get fixed immediately with a single quick phone call to Amazon. And for third-party storefronts you've never heard of, it's no different than doing the same on Walmart.com or eBay.
  - lotsofpulp 6y ago
    Walmart lets you restrict search results to items shipped and sold by Walmart, whereas Amazon removed this option years ago. Amazon removed it years ago because they do not want to be in the law margin retail business. They want to only be in the higher margin platform business. And that makes me not want to support Amazon.
  - mancerayder 6y ago
    It's easy to get counterfeit clothing, I'll tell you that. I'm confident that's happened to me a few times. For electronics products, some reviews go into excruciating details on what counterfeit v real products look like. Then some products literally explain how to avoid counterfeit products, especially the smaller producers of goods with niche products. Finally there are articles in the press about it. eBay has less of this problem because it's set up to select sellers based on reviews. Amazon's stores are more obscure, and often don't have many reviews, or sometimes you get an item fulfilled from a third party without knowing about it. I'm not sure if that still happens though.
  - citizenpaul 6y ago
    Tools, Household Chemicals type stuff, tech parts. Yeah easy to refund but I spent 2 hrs insect treating my house now I have to do it again, not a pleasant task. Oh yeah now I have a roach infestation because the traps were fake. The effects are much farther reaching than you make it out to be.
beamatronic 6y ago
I stopped ordering light bulbs from Home Depot as they always arrived smashed, and I had to enter the store to return them.
- Scoundreller 6y ago
  It’s a lot harder to smash LEDs though.
  - beamatronic 6y ago
    These were Cree LEDs. $10 each at the time
chrisseaton 6y ago
> Twice now I've ordered a single pack of 2 light bulbs for about $3 and had it shipped to my door for free. I can't tell if you think this is excessively bad or excessively good? Seems reasonable to me - they're just a couple of bulbs? > I don't really care vs Amazon's 2-4 days Isn't the big thing about Amazon is that it's next-day shipping? I don't live anywhere near a major city and Amazon still manage to deliver to me in about ten hours now.
- throwaway201103 6y ago
  You can't package and ship a parcel for less than $3 so they are losing money on small sales like that. It's clearly a loss-leading effort to compete with other online retailers. Amazon free shipping has been terrible here. Weeks, at best unless you pay for the express options. And yes Walmart is better. One of my recent online purchases (cell phone screen protector) was estimated at 3 weeks delivery on Amazon. I bought the same item from Walmart.com instead and had it in 2 or 3 days.
  - chrisseaton 6y ago
    Amazon's free shipping routinely delivers items worth a few dollars in about ten to twelve hours for me, and I don't live anywhere near a major city. Are you in some extraordinarily remote location?
    - throwaway201103 6y ago
      Small-ish town (~80K) Midwest USA
      - ficklepickle 6y ago
        Are we guessing? Parma, Ohio?
- jbay808 6y ago
  I think the GP is implying that Home Depot might have lost money on the sale because the delivery probably cost them more than they earned from selling the light bulbs. For Home Depot, assuming it's not a mistake, that's probably an investment in persuading customers to look to them first and not shop around.

by pkulak 6y ago

citizenpaul 6y ago

>I'm not getting a knock off. That is what has done it for me. Amazon has zero control over their inventory. I've gotten burned too many times at this point. Amazon is now a last resort or obscure items only retailer for me. That or I use it to find an item then buy it from the manufacture direct, funny how that has reversed from the old days. I've even gotten unrequested refunds from amazon with a note about how the product I got was counterfeit. That's great and all but I needed the actual product not a refund and waste of time. Once you reach a livable income your time is worth much,more than saving a couple of dollars.

ericd 6y ago
Is it very obvious? Is it more pronounced in specific categories? I keep hearing this, and I've never gotten an obvious fake, despite a large amount of Amazon usage. But maybe I've just been using fake stuff? That said, I almost only buy the "shipped from and sold by Amazon.com" stuff, so maybe that's why. And if it's something that has obviously similar photos from a bunch of different "brands", I hop over to AliExpress to buy it at the source for 1/10 the price.
- ghaff 6y ago
  I wonder if there are a lot of people who go with the lowest price, don't even look at reviews, and are fine with FBA so long as it's cheapest. I order quite a bit off Amazon and just haven't had the counterfeit problem AFAIK.
- fredophile 6y ago
  My main concern is the non obvious fakes. The memory card that looks right but is slower than it should be or fails earlier than expected. The rechargeable battery that catches on fire. That sort of thing.
  - klipt 6y ago
    Or even worse, the knockoff toy with swallowable magnets that results in your baby needing surgery to remove part of their intestines: https://www.workingmother.com/mom-is-warning-others-after-popular-toy-released-13-magnets-into-her-sons-body https://www.workingmother.com/mom-is-warning-others-after-po... From https://www.inc.com/jeff-bercovici/amazon-dangerous-kids-products.html https://www.inc.com/jeff-bercovici/amazon-dangerous-kids-pro...
crazygringo 6y ago
What are you buying? I've bought 1,000+ items from Amazon over the past 10 years and exactly one item was counterfeit -- a camera battery from a third-party seller. Honestly, worrying about counterfeits on Amazon, for items sold either by Amazon.com or reputable storefronts like Pharmapacks, just seems silly, it's so incredibly rare and easy to get fixed immediately with a single quick phone call to Amazon. And for third-party storefronts you've never heard of, it's no different than doing the same on Walmart.com or eBay.
- lotsofpulp 6y ago
  Walmart lets you restrict search results to items shipped and sold by Walmart, whereas Amazon removed this option years ago. Amazon removed it years ago because they do not want to be in the law margin retail business. They want to only be in the higher margin platform business. And that makes me not want to support Amazon.
- mancerayder 6y ago
  It's easy to get counterfeit clothing, I'll tell you that. I'm confident that's happened to me a few times. For electronics products, some reviews go into excruciating details on what counterfeit v real products look like. Then some products literally explain how to avoid counterfeit products, especially the smaller producers of goods with niche products. Finally there are articles in the press about it. eBay has less of this problem because it's set up to select sellers based on reviews. Amazon's stores are more obscure, and often don't have many reviews, or sometimes you get an item fulfilled from a third party without knowing about it. I'm not sure if that still happens though.
- citizenpaul 6y ago
  Tools, Household Chemicals type stuff, tech parts. Yeah easy to refund but I spent 2 hrs insect treating my house now I have to do it again, not a pleasant task. Oh yeah now I have a roach infestation because the traps were fake. The effects are much farther reaching than you make it out to be.

beamatronic 6y ago

I stopped ordering light bulbs from Home Depot as they always arrived smashed, and I had to enter the store to return them.

Scoundreller 6y ago
It’s a lot harder to smash LEDs though.
- beamatronic 6y ago
  These were Cree LEDs. $10 each at the time

chrisseaton 6y ago

> Twice now I've ordered a single pack of 2 light bulbs for about $3 and had it shipped to my door for free. I can't tell if you think this is excessively bad or excessively good? Seems reasonable to me - they're just a couple of bulbs? > I don't really care vs Amazon's 2-4 days Isn't the big thing about Amazon is that it's next-day shipping? I don't live anywhere near a major city and Amazon still manage to deliver to me in about ten hours now.

throwaway201103 6y ago
You can't package and ship a parcel for less than $3 so they are losing money on small sales like that. It's clearly a loss-leading effort to compete with other online retailers. Amazon free shipping has been terrible here. Weeks, at best unless you pay for the express options. And yes Walmart is better. One of my recent online purchases (cell phone screen protector) was estimated at 3 weeks delivery on Amazon. I bought the same item from Walmart.com instead and had it in 2 or 3 days.
- chrisseaton 6y ago
  Amazon's free shipping routinely delivers items worth a few dollars in about ten to twelve hours for me, and I don't live anywhere near a major city. Are you in some extraordinarily remote location?
  - throwaway201103 6y ago
    Small-ish town (~80K) Midwest USA
    - ficklepickle 6y ago
      Are we guessing? Parma, Ohio?
jbay808 6y ago
I think the GP is implying that Home Depot might have lost money on the sale because the delivery probably cost them more than they earned from selling the light bulbs. For Home Depot, assuming it's not a mistake, that's probably an investment in persuading customers to look to them first and not shop around.