The helpful/not-helpful flag should reveal to them what pages have problematic views or components. If it’s like other simpler feedback mechanisms, they see a l

The helpful/not-helpful flag should reveal to them what pages have problematic views or components. If it’s like other simpler feedback mechanisms, they see a lot more engagement with it than with the system you were using. Aside from that, I think their support resources prioritize their paid customers. I know a former employer of mine was able to get the attention of support.