6 ms·

I hope I get to update my address before they ship it. I've moved a solid 3 times since backing this.

by TACIXAT 6y ago

tristan957 6y ago
You should probably reach out to support to be sure.
craftkiller 6y ago
They have to contact you to ask you which modem you want, so that would be a good time to bring up an address change.
prophesi 6y ago
You can log in to your account here https://shop.puri.sm/my-account/ https://shop.puri.sm/my-account/ and go to the Addresses tab to edit your current shipping address. I've had to do the same, as a backer since June '19.
- weikju 6y ago
  This does not update the shipping address for an existing order (confirmed somewhere on the Purism forums), so you will need to look out for the confirmation email and update your address at that time too.
malikolivier 6y ago
I moved twice since I originally backed it. Each time, I was able to update the shipping address on my account: https://shop.puri.sm/my-account/edit-address/ https://shop.puri.sm/my-account/edit-address/ For good measure, I just checked and the currently set shipping address in indeed my current and latest address!
- weikju 6y ago
  More importantly, it was confirmed on the forum that changing your address in your account will NOT update the Librem 5 shipping address. Purism is emailing each person to get their updated address, modem preferences and give them a chance to purchase additional accessories, before they ship the phones. So you'll need to be on the lookout for that pre-shipping email to update your address correctly.
  - shermanmccoy 6y ago
    I smell a NoSQL database keeping those addresses.
    - hackernewslol 6y ago
      It's WP/WooCommerce so likely MySQL...
      - shermanmccoy 6y ago
        Ah good insight, thanks.
        hackernewslol 6y ago
        Yeah IIRC Woocommerce creates a new "Order" record, copying the shipping address from your account if you have one saved or using the one manually inputted at checkout. It makes sense that the account email doesn't update shipping email, generally companies will try to keep payment/purchase/shipping stuff in a "frozen" state or at least something where edits or logged, so in the case of issues, they can see what the user entered initially. Same practice goes with credit cards, a charge confirmation (like something that would be generated after a stripe charge.succeeded webhook) stored in DB wouldn't be retroactively updated to new last-4-digits if the user switches the card saved in their account.
    - lolc 6y ago
      You don't generally update the shipping address for pending orders when a user changes their address. Of course, when an order is delayed by years the rules might change a little and asking the users whether the orders should be updated too will be useful.
      - shermanmccoy 6y ago
        It's precisely the "this is the way it's done" approach you mention, which means they now have to pay a human to do the work their web stack ought to do!

I hope I get to update my address before they ship it. I've moved a solid 3 times since backing this.

tristan957 6y ago

You should probably reach out to support to be sure.

craftkiller 6y ago

They have to contact you to ask you which modem you want, so that would be a good time to bring up an address change.

prophesi 6y ago

You can log in to your account here https://shop.puri.sm/my-account/ https://shop.puri.sm/my-account/ and go to the Addresses tab to edit your current shipping address. I've had to do the same, as a backer since June '19.

weikju 6y ago
This does not update the shipping address for an existing order (confirmed somewhere on the Purism forums), so you will need to look out for the confirmation email and update your address at that time too.

malikolivier 6y ago

I moved twice since I originally backed it. Each time, I was able to update the shipping address on my account: https://shop.puri.sm/my-account/edit-address/ https://shop.puri.sm/my-account/edit-address/ For good measure, I just checked and the currently set shipping address in indeed my current and latest address!

weikju 6y ago
More importantly, it was confirmed on the forum that changing your address in your account will NOT update the Librem 5 shipping address. Purism is emailing each person to get their updated address, modem preferences and give them a chance to purchase additional accessories, before they ship the phones. So you'll need to be on the lookout for that pre-shipping email to update your address correctly.
- shermanmccoy 6y ago
  I smell a NoSQL database keeping those addresses.
  - hackernewslol 6y ago
    It's WP/WooCommerce so likely MySQL...
    - shermanmccoy 6y ago
      Ah good insight, thanks.
      - hackernewslol 6y ago
        Yeah IIRC Woocommerce creates a new "Order" record, copying the shipping address from your account if you have one saved or using the one manually inputted at checkout. It makes sense that the account email doesn't update shipping email, generally companies will try to keep payment/purchase/shipping stuff in a "frozen" state or at least something where edits or logged, so in the case of issues, they can see what the user entered initially. Same practice goes with credit cards, a charge confirmation (like something that would be generated after a stripe charge.succeeded webhook) stored in DB wouldn't be retroactively updated to new last-4-digits if the user switches the card saved in their account.
  - lolc 6y ago
    You don't generally update the shipping address for pending orders when a user changes their address. Of course, when an order is delayed by years the rules might change a little and asking the users whether the orders should be updated too will be useful.
    - shermanmccoy 6y ago
      It's precisely the "this is the way it's done" approach you mention, which means they now have to pay a human to do the work their web stack ought to do!