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> zero marginal cost to Airbnb for servicing a new listing. Don't underestimate the cost of customer support (on both ends), dispute resolution, ...
by tgsovlerkhgsel 6y ago
> zero marginal cost to Airbnb for servicing a new listing.
Don't underestimate the cost of customer support (on both ends), dispute resolution, ...
- RhodoYolo 6y agoAirbnb's customer service on cancelations and disputes have all been relatively fast in my experience so I imagine they invest heavily.
- pembrook 6y agoAll tech companies have support costs. This does not make them non-tech companies. Salesforce isn't suddenly an old school manufacturing business just because they have a customer success team.