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First of all, congrats. I'm sure it wasn't easy getting to this stage. Now, there are lots of good comments that others have made already. I think the most imp
by abuzzooz 15y ago
First of all, congrats. I'm sure it wasn't easy getting to this stage.
Now, there are lots of good comments that others have made already. I think the most important ones are the issues with the speed of taking orders and the suggestion to talk to local restaurants and bars for input.
My two cents are related to the video. It looks too amateurish. The camera is not 100% steady (use a tripod, or set the camera on a table), the narration is not very fluid (practice, practice, practice) and it's too technical. The video should target your audience and highlight the advantage of using your system. Show a waiter taking orders, and the kitchen receiving them instantly. Show how a fast and easy it is to print receipts and how a manager can help resolve customer issues/complaints. How would you convince a restaurant owner to ditch the multi-thousand $$ POS system that he/she has, and invest in yours?
Also your FAQ page seems to be outdated and missing a few links.
Good luck!
- refulgentis 15y agoWe'll have to look at speed, it's something I'm concerned about because we don't have a huge sample size. I know the restaurants we tested at got up to speed after each server had worked 3-4 shifts, but I'm 100% sure it could be better in several areas. Reshooting the video is probably the first priority after fixing mistakes on the site, thanks to your comments and a couple others. Thanks for the feedback, hearing things like that from someone really makes it clear what work we have to do and how we have to do.