3 ms·

0/5 stars : "delivery was late." are the reviews that really annoys me.

by part1of2 6y ago

acwan93 6y ago
Those are as useful as Yelp reviews for how <dish> in <city A> isn't as good as the one in <city B>.
- abakker 6y ago
  Or my personal favorites about the wait staff... Story time: I once read a one star review on a restaurant in Boston which boiled down to "waiter was black". I flagged the review and yelp got back to me that "they tried to include all relevant opinions." This was about a decade ago, but the experience has always left me with the opinion that review sites could do more to keep reviews topical by promoting ratings of the separate parts of an item. Also, they should allow you to flag racism.
  - tempestn 6y ago
    Yelp doesn't care at all. I contacted them about a scam online car "dealership" that was just stealing money from people for fake cars, and despite ample evidence they wouldn't do anything about it, and wouldn't even allow me to leave a warning review since I had admitted to them that I hadn't bought anything from or personally visited this business. (Which obviously I couldn't, since it was fake.)
- function_seven 6y ago
  My favorite 1-star Yelp review was for a restaurant with outdoor seating. Paraphrasing, it went something like this: > Burger was good, but it was 100 degrees out and windy! I can't enjoy a meal in that kind of weather. I'm sure the manager stepped up their weather control after getting that scathing critique. If I'm being charitable, I suppose that would be useful for an out-of-towner who was unaware that the area is hot and often windy. But to mark it 1 star as a result is useless.
  - georgeecollins 6y ago
    This is how I evaluate restaurants on Yelp. I go to the 1 and 2 star reviews. If they are things like the weather was bad, the prices are too high or the waiter was rude to me, I assume the place is pretty good. People without much taste love places with cheap food and extremely polite and fast service. I like good food. Because reviews are sometimes fake, and often from people who don't know much or have a lot to compare to, the most useful thing is to filter for when people complain about what you don't care about.
    - city41 6y ago
      This seems to be the only approach that works anymore. Are all the negative reviews petty or entitled? Then probably the thing in question is fine.
      - shric 6y ago
        Next trick: solicit a flood of one star reviews for your business that all have trivial complaints beyond your control.
    - nicolas_t 6y ago
      Another thing I do for restaurants on Tripadvisor is look at reviews by language (works better abroad than in the US). While it's a bit stereotyping, I find that if a place is well reviewed by reviewers who write in Italian, French or Japanese, it's generally more likely to be to my taste. I'll add other languages depending on context , so if I'm looking for a Mexican, filtering by Spanish reviews is definitely helpful. And helpfully when filtering by language, Tripadvisor will show the spread of reviews for that language making it easy.
  - ehsankia 6y ago
    I wonder if part of the blame here comes to the apps pushing people to write reviews. I have a hard time thinking that person would go out of their way to leave a negative review like that, but if Yelp pings and encourages them to describe what they thought of their meal, I could see someone just typing whatever came to their mind.
anuila 6y ago
I’m not completely familiar with Amazon reviews, but if I remember correctly it’s not super clear that you’re reviewing the product and not the seller, and how to review the seller specifically. This difference is irrelevant when the seller is Amazon, but very relevant when it’s not. We all know how Amazon blurs this line, so the confusion is understandable. That said, I hate it too, and it’s Amazon’s fault.
stordoff 6y ago
Or the equally useful: > 4/5 stars : Price was good, hope it arrives soon! Which I've seen a few times.

0/5 stars : "delivery was late." are the reviews that really annoys me.

acwan93 6y ago

Those are as useful as Yelp reviews for how <dish> in <city A> isn't as good as the one in <city B>.

abakker 6y ago
Or my personal favorites about the wait staff... Story time: I once read a one star review on a restaurant in Boston which boiled down to "waiter was black". I flagged the review and yelp got back to me that "they tried to include all relevant opinions." This was about a decade ago, but the experience has always left me with the opinion that review sites could do more to keep reviews topical by promoting ratings of the separate parts of an item. Also, they should allow you to flag racism.
- tempestn 6y ago
  Yelp doesn't care at all. I contacted them about a scam online car "dealership" that was just stealing money from people for fake cars, and despite ample evidence they wouldn't do anything about it, and wouldn't even allow me to leave a warning review since I had admitted to them that I hadn't bought anything from or personally visited this business. (Which obviously I couldn't, since it was fake.)
function_seven 6y ago
My favorite 1-star Yelp review was for a restaurant with outdoor seating. Paraphrasing, it went something like this: > Burger was good, but it was 100 degrees out and windy! I can't enjoy a meal in that kind of weather. I'm sure the manager stepped up their weather control after getting that scathing critique. If I'm being charitable, I suppose that would be useful for an out-of-towner who was unaware that the area is hot and often windy. But to mark it 1 star as a result is useless.
- georgeecollins 6y ago
  This is how I evaluate restaurants on Yelp. I go to the 1 and 2 star reviews. If they are things like the weather was bad, the prices are too high or the waiter was rude to me, I assume the place is pretty good. People without much taste love places with cheap food and extremely polite and fast service. I like good food. Because reviews are sometimes fake, and often from people who don't know much or have a lot to compare to, the most useful thing is to filter for when people complain about what you don't care about.
  - city41 6y ago
    This seems to be the only approach that works anymore. Are all the negative reviews petty or entitled? Then probably the thing in question is fine.
    - shric 6y ago
      Next trick: solicit a flood of one star reviews for your business that all have trivial complaints beyond your control.
  - nicolas_t 6y ago
    Another thing I do for restaurants on Tripadvisor is look at reviews by language (works better abroad than in the US). While it's a bit stereotyping, I find that if a place is well reviewed by reviewers who write in Italian, French or Japanese, it's generally more likely to be to my taste. I'll add other languages depending on context , so if I'm looking for a Mexican, filtering by Spanish reviews is definitely helpful. And helpfully when filtering by language, Tripadvisor will show the spread of reviews for that language making it easy.
- ehsankia 6y ago
  I wonder if part of the blame here comes to the apps pushing people to write reviews. I have a hard time thinking that person would go out of their way to leave a negative review like that, but if Yelp pings and encourages them to describe what they thought of their meal, I could see someone just typing whatever came to their mind.

anuila 6y ago

I’m not completely familiar with Amazon reviews, but if I remember correctly it’s not super clear that you’re reviewing the product and not the seller, and how to review the seller specifically. This difference is irrelevant when the seller is Amazon, but very relevant when it’s not. We all know how Amazon blurs this line, so the confusion is understandable. That said, I hate it too, and it’s Amazon’s fault.

stordoff 6y ago

Or the equally useful: > 4/5 stars : Price was good, hope it arrives soon! Which I've seen a few times.