8 ms·

Every negative review i have tried to leave on Amazon has been denied for similarly vague reasons. This is not a new trend and goes back at least a decade. Rece

Every negative review i have tried to leave on Amazon has been denied for similarly vague reasons. This is not a new trend and goes back at least a decade. Receiving damaged products, wrong products, overtly used (skin buildup on "new" keyboards, etc). While this should represent a long-term concern for Amazon but it is not a short-term one. For now they are benefited by potential buyers viewing their products as superior. Incidentally, Amazon's real failure for me as a consumer is their delivery service. In spite of spending hours on the phone with their logistics departments, Amazon's delivery people have a roughly 33% success rate getting a package to my door, compared to nearly 100% for USPS, UPS and Fedex. This has diverted thousands of dollars in the last year alone to other vendors or in-person stores, as i preemptively avoid the frustration associated with waiting for a package that never comes and then having to chase down a refund or another shipment.

thinkling 6y ago
> Receiving damaged products, wrong products, overly used (skin buildup on "new" keyboards, etc). I think Amazon considers these issues with the vendor, not issues with the product proper. So they would want you to report those things in a vendor review rather than in a product review. I've definitely submitted negative product reviews and had them go live. And obviously there are lots of negative reviews out there on lots of products.
- alistairSH 6y ago
  I think Amazon considers these issues with the vendor... When it's mostly mixed inventory, and one of the vendors is inserting garbage into the mix, why wouldn't a future buyer want to know that the whole mix is corrupt?
  - InitialLastName 6y ago
    It's not about what future buyers want. _Amazon_ would like their buyers to forget that their entire inventory has been corrupted by counterfeits and open-box/used products sold as new.
  - BoorishBears 6y ago
    I've got to say, something like "was used" is not a useful review to me as an Amazon user. It sucks that it happens, but it's not specific to the product. Same with damaged to a certain degree. "It was damaged" isn't useful, but "it comes woefully under packaged", for example, is useful if the item is fragile.
    - alistairSH 6y ago
      Personal experience... I ordered a car roof rack, but received a pile of random plastic chunks. I returned it for a refund. My fear is Amazon just put those plastic chunks back in the mix for some other unsuspecting buyer. So, I left a review to the effect of "one of the sellers is inserting garbage into the stream, caveat emptor". Amazon rejected the review. As a buyer, I would have found that useful, as it would allow me to go elsewhere. Obviously bad for Amazon, but so is shipping be a pile of garbage - I won't be buying roof racks from them any time soon.
      - BoorishBears 6y ago
        Because it probably wasn't a seller, but a fake return. Something that Amazon is at fault for and can happen to any item, so while it is an issue, it's not really on any particular seller or item Fwiw I've never had a negative review removed after hundreds of reviews. But I'm very strict about framing issues in terms of them item. For example, I recently got a shattered ceramic cup.Amazon had padded the contents of the outer box, but the inner box the actual cup came in had no padding whatsoever... paper thin with no clearances. There was never a hope that thing would ever have reached me in one piece, regardless of what Amazon did to package it and so I framed the negative review like that. It's something that a prototypical instance of the item would share as a shortcoming. Amazon can't fix it, only the manufacturer boxing it can
thelean12 6y ago
Why would you leave a negative review on a product that you didn't receive? It's really annoying to sift through comments like "Amazon gave me the wrong product" or "the UPS driver kicked the box through my window" as if that has anything to do with the product I'm looking at. Those comments should absolutely get deleted.
- part1of2 6y ago
  0/5 stars : "delivery was late." are the reviews that really annoys me.
  - acwan93 6y ago
    Those are as useful as Yelp reviews for how <dish> in <city A> isn't as good as the one in <city B>.
    - abakker 6y ago
      Or my personal favorites about the wait staff... Story time: I once read a one star review on a restaurant in Boston which boiled down to "waiter was black". I flagged the review and yelp got back to me that "they tried to include all relevant opinions." This was about a decade ago, but the experience has always left me with the opinion that review sites could do more to keep reviews topical by promoting ratings of the separate parts of an item. Also, they should allow you to flag racism.
      - tempestn 6y ago
        Yelp doesn't care at all. I contacted them about a scam online car "dealership" that was just stealing money from people for fake cars, and despite ample evidence they wouldn't do anything about it, and wouldn't even allow me to leave a warning review since I had admitted to them that I hadn't bought anything from or personally visited this business. (Which obviously I couldn't, since it was fake.)
    - function_seven 6y ago
foobiekr 6y ago
A friend receives free products for five star reviews. This has been going on for awhile now.
navan 6y ago
I posted a 1 star review for a dell monitor with pictures because bands appeared in the middle of the screen after a month. Dell gave a refurbished unit as replacement. Amazon deleted my review after two months and blocked me from posting any further reviews for that monitor. I used to post regular reviews both positive and negative on Amazon. After this I just stopped posting any reviews to Amazon.
LorenPechtel 6y ago
All my negative reviews are still up.

thinkling 6y ago

> Receiving damaged products, wrong products, overly used (skin buildup on "new" keyboards, etc). I think Amazon considers these issues with the vendor, not issues with the product proper. So they would want you to report those things in a vendor review rather than in a product review. I've definitely submitted negative product reviews and had them go live. And obviously there are lots of negative reviews out there on lots of products.

alistairSH 6y ago
I think Amazon considers these issues with the vendor... When it's mostly mixed inventory, and one of the vendors is inserting garbage into the mix, why wouldn't a future buyer want to know that the whole mix is corrupt?
- InitialLastName 6y ago
  It's not about what future buyers want. _Amazon_ would like their buyers to forget that their entire inventory has been corrupted by counterfeits and open-box/used products sold as new.
- BoorishBears 6y ago
  I've got to say, something like "was used" is not a useful review to me as an Amazon user. It sucks that it happens, but it's not specific to the product. Same with damaged to a certain degree. "It was damaged" isn't useful, but "it comes woefully under packaged", for example, is useful if the item is fragile.
  - alistairSH 6y ago
    Personal experience... I ordered a car roof rack, but received a pile of random plastic chunks. I returned it for a refund. My fear is Amazon just put those plastic chunks back in the mix for some other unsuspecting buyer. So, I left a review to the effect of "one of the sellers is inserting garbage into the stream, caveat emptor". Amazon rejected the review. As a buyer, I would have found that useful, as it would allow me to go elsewhere. Obviously bad for Amazon, but so is shipping be a pile of garbage - I won't be buying roof racks from them any time soon.
    - BoorishBears 6y ago
      Because it probably wasn't a seller, but a fake return. Something that Amazon is at fault for and can happen to any item, so while it is an issue, it's not really on any particular seller or item Fwiw I've never had a negative review removed after hundreds of reviews. But I'm very strict about framing issues in terms of them item. For example, I recently got a shattered ceramic cup.Amazon had padded the contents of the outer box, but the inner box the actual cup came in had no padding whatsoever... paper thin with no clearances. There was never a hope that thing would ever have reached me in one piece, regardless of what Amazon did to package it and so I framed the negative review like that. It's something that a prototypical instance of the item would share as a shortcoming. Amazon can't fix it, only the manufacturer boxing it can

thelean12 6y ago

Why would you leave a negative review on a product that you didn't receive? It's really annoying to sift through comments like "Amazon gave me the wrong product" or "the UPS driver kicked the box through my window" as if that has anything to do with the product I'm looking at. Those comments should absolutely get deleted.

part1of2 6y ago
0/5 stars : "delivery was late." are the reviews that really annoys me.
- acwan93 6y ago
  Those are as useful as Yelp reviews for how <dish> in <city A> isn't as good as the one in <city B>.
  - abakker 6y ago
    Or my personal favorites about the wait staff... Story time: I once read a one star review on a restaurant in Boston which boiled down to "waiter was black". I flagged the review and yelp got back to me that "they tried to include all relevant opinions." This was about a decade ago, but the experience has always left me with the opinion that review sites could do more to keep reviews topical by promoting ratings of the separate parts of an item. Also, they should allow you to flag racism.
    - tempestn 6y ago
      Yelp doesn't care at all. I contacted them about a scam online car "dealership" that was just stealing money from people for fake cars, and despite ample evidence they wouldn't do anything about it, and wouldn't even allow me to leave a warning review since I had admitted to them that I hadn't bought anything from or personally visited this business. (Which obviously I couldn't, since it was fake.)
  - function_seven 6y ago

foobiekr 6y ago

A friend receives free products for five star reviews. This has been going on for awhile now.

navan 6y ago

I posted a 1 star review for a dell monitor with pictures because bands appeared in the middle of the screen after a month. Dell gave a refurbished unit as replacement. Amazon deleted my review after two months and blocked me from posting any further reviews for that monitor. I used to post regular reviews both positive and negative on Amazon. After this I just stopped posting any reviews to Amazon.

LorenPechtel 6y ago

All my negative reviews are still up.