I’ve sent dozens of support tickets over the decade, and can’t recall ever not receiving a response, including on minor feature requests or bug reports (e.g. on

I’ve sent dozens of support tickets over the decade, and can’t recall ever not receiving a response, including on minor feature requests or bug reports (e.g. once there was this minor UI issue where scrolling causes certain UI elements to jump around on iOS Safari, or something like that). At the very least I would get an acknowledgement that the issue has been filed with the appropriate team. We must live in alternate universes, or somehow my nothing special personal account (free at first, $7/mo since 2015 or so) is prioritized, or somehow your account is deprioritized.