5 ms·
I'm impressed github replied at all. I've never received a response on a github support ticket. I don't think they are even monitored.
by jacobsenscott 6y ago
I'm impressed github replied at all. I've never received a response on a github support ticket. I don't think they are even monitored.
- francislavoie 6y agoI have plenty of times actually. I've given lots of feedback for the github android app and gotten great responses. And most of the user reports (spam users etc) get dealt with within a couple days.
- oefrha 6y agoI’ve sent dozens of support tickets over the decade, and can’t recall ever not receiving a response, including on minor feature requests or bug reports (e.g. once there was this minor UI issue where scrolling causes certain UI elements to jump around on iOS Safari, or something like that). At the very least I would get an acknowledgement that the issue has been filed with the appropriate team. We must live in alternate universes, or somehow my nothing special personal account (free at first, $7/mo since 2015 or so) is prioritized, or somehow your account is deprioritized.
- the_duke 6y agoI reported a minor GraphQL API issue a while ago, which was actually my fault (incorrect usage), and received a helpful response within 30 minutes.