4 ms·

Not speaking in support of Apple here, but just like any other manufacturer, their support quality varies with location. I was in Singapore, took my broken scre

by neya 6y ago

Not speaking in support of Apple here, but just like any other manufacturer, their support quality varies with location. I was in Singapore, took my broken screen Macbook Pro for repair and I was quoted something that costed half the price of the machine for the replacement as they mentioned the motherboard also had to be replaced for some reason. That very month, I had to fly to India for some work and I decided to ask a local authorized Apple service outlet. The guy changed the display for me at no charge. The machine was out of warranty by atleast a year at that point. But still, Apple honored that warranty. Six months later, I got a blue tint on my display and the guy did another replacement free of cost because the replacement display he gave me was faulty. I spent $0. Many Apple service outlets are pretty good, especially in Asia - Singapore has some good outlets too apart from the one I went to, HK, China all have very knowledgeable people running these outlets too. Here's another one - I currently own a Samsung S10 phone. One of the speakers became bleak and service center A refused to honor the warranty because the phone had "water damage". It is an IP68 water proof rated phone. How the fuck can it have water damage? Especially when the phone is working just fine, except for the top speaker being bleak. Service center B did the job of speaker replacement in under 2 hours. This is the reality. My point is, service centers are like any other business, some people are knowledgeable, some people are spiteful, some people are stupid. So how do you figure out which ones are good and bad? My simple rule of thumb is ask around your extended family, usually they will know someone who they can refer you to. Referral based jobs are the best, since there is an element of personal touch involved. If not, scan for google reviews of the place to find the ratio of positive and negative reviews. Read the negative reviews especially as its a good indicator of the center's competence.

shorts_theory 6y ago
I've had a good experience with Apple Singapore (Wheelock Place) as well. I was even able to get a loaner iPhone 6 for a week when I gave my OG SE in for repair due to a display issue causing the screen to slightly pop out of its frame. Quite understandably (but somewhat to my dismay), they wouldn't give me a loaner iPhone 8 instead.
oefrha 6y ago
In my experience Apple still has the most haggle-free support experience and offers full replacements often and quite willingly, but whether you land on a no-questions-asked-replacement issue is luck-based. A few years ago I had an iPhone whose mute switch would flip off on its own after 1.5 years of use. Went to an Apple Store in U.S. Northeast, described the issue in a sentence, handed it over, and five seconds later the bro told me I was getting a full replacement, which was in my hands three minutes later. Then, in early 2019, my iPad Pro was having this occasional touch-not-registering issue, which to this day I’m not sure if it’s software or hardware. It also had a tiny tiny strip of dead pixels tucked in a corner, which was only noticeable when using a video player. I brought it into the Apple Store, this time somewhere in Asia, mainly for the touch issue, but casually mentioned the dead pixels since I was already there. Ended up getting a full replacement, and the lady told me it was lucky that this minor display issue was present, otherwise it would be hard to fix and basically impossible to get a replacement for that hard to reproduce and hard to diagnose touch issue.

by neya 6y ago

shorts_theory 6y ago

I've had a good experience with Apple Singapore (Wheelock Place) as well. I was even able to get a loaner iPhone 6 for a week when I gave my OG SE in for repair due to a display issue causing the screen to slightly pop out of its frame. Quite understandably (but somewhat to my dismay), they wouldn't give me a loaner iPhone 8 instead.

oefrha 6y ago

In my experience Apple still has the most haggle-free support experience and offers full replacements often and quite willingly, but whether you land on a no-questions-asked-replacement issue is luck-based. A few years ago I had an iPhone whose mute switch would flip off on its own after 1.5 years of use. Went to an Apple Store in U.S. Northeast, described the issue in a sentence, handed it over, and five seconds later the bro told me I was getting a full replacement, which was in my hands three minutes later. Then, in early 2019, my iPad Pro was having this occasional touch-not-registering issue, which to this day I’m not sure if it’s software or hardware. It also had a tiny tiny strip of dead pixels tucked in a corner, which was only noticeable when using a video player. I brought it into the Apple Store, this time somewhere in Asia, mainly for the touch issue, but casually mentioned the dead pixels since I was already there. Ended up getting a full replacement, and the lady told me it was lucky that this minor display issue was present, otherwise it would be hard to fix and basically impossible to get a replacement for that hard to reproduce and hard to diagnose touch issue.