3 ms·

Because the service represents the restaurant as actually participating in the transaction. If the food gets delivered cold or the order gets messed up, the res

Because the service represents the restaurant as actually participating in the transaction. If the food gets delivered cold or the order gets messed up, the restaurant is likely to get bad Yelp reviews which can actually affect business.

jdmichal 6y ago
Well, the restaurant is participating, in the sense that they are making food for a customer. They just don't understand who the customer actually is. Secondly, are the customers not ordering the food from Grubhub? Why would they be confused about a middle-man being present?
- SpicyLemonZest 6y ago
  Because Grubhub makes it sound like they're a delivery service that the restaurants hired. On their front page right now, for example, they say "we tell you the restaurants that deliver to that locale" - that's not an accurate description if Grubhub is the one deciding whether to deliver.
  - jdmichal 6y ago
    You left out the second part of that sentence. Emphasis mine: > ... you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. The complainants here seem to qualify under the second half of that sentence as long as they are offering a pickup service.
    - SpicyLemonZest 6y ago
      Grubhub uses "pickup restaurants" in its ordering UI to refer to restaurants where the final customer has to go pick up the food, so I don't think many consumers would understand this to refer to restaurants where Grubhub drivers do the pickup.
- criddell 6y ago
  > Why would they be confused about a middle-man being present? In some cases its because GrubHub created a website for the restaurant and they don't make it clear that it's a GrubHub site and not a site operated by the restaurant. If you call the phone number on that site, a GrubHub employee answers as if they are the restaurant.

3 ms·

Because the service represents the restaurant as actually participating in the transaction. If the food gets delivered cold or the order gets messed up, the res

by muststopmyths 6y ago

jdmichal 6y ago
Well, the restaurant is participating, in the sense that they are making food for a customer. They just don't understand who the customer actually is. Secondly, are the customers not ordering the food from Grubhub? Why would they be confused about a middle-man being present?
- SpicyLemonZest 6y ago
  Because Grubhub makes it sound like they're a delivery service that the restaurants hired. On their front page right now, for example, they say "we tell you the restaurants that deliver to that locale" - that's not an accurate description if Grubhub is the one deciding whether to deliver.
  - jdmichal 6y ago
    You left out the second part of that sentence. Emphasis mine: > ... you type in an address, we tell you the restaurants that deliver to that locale as well as showing you droves of pickup restaurants near you. The complainants here seem to qualify under the second half of that sentence as long as they are offering a pickup service.
    - SpicyLemonZest 6y ago
      Grubhub uses "pickup restaurants" in its ordering UI to refer to restaurants where the final customer has to go pick up the food, so I don't think many consumers would understand this to refer to restaurants where Grubhub drivers do the pickup.
- criddell 6y ago
  > Why would they be confused about a middle-man being present? In some cases its because GrubHub created a website for the restaurant and they don't make it clear that it's a GrubHub site and not a site operated by the restaurant. If you call the phone number on that site, a GrubHub employee answers as if they are the restaurant.