I trade in games as well and like any collectible, often sell items that are rare and expensive. As an individual doing this for a hobby, my margins are usually

I trade in games as well and like any collectible, often sell items that are rare and expensive. As an individual doing this for a hobby, my margins are usually small, so selling an $400 console for $50 or so profit can go south pretty quickly if there is a dispute. Because buyers are often collectors as well, they sometimes have unrealistic expectations for the condition of 25-30 year old hardware. A seller once had a concern with a power supply that was genuine, but worn in a way he was unhappy about. Once returns and replacement were completed (thankfully I had another), I now risk a loss, or worse, a dispute where I end up with neither money or the item. Another time I sold a month of Xbox Game Pass I had received as a promotion. It was well under retail, but when the customer received it, it wouldn’t activate. I spent at least a week on chat with Miscrosoft support trying to resolve the issue. When it was finally resolved and the account credited, the buyer informed me they were a Game Pass Ultimate subscriber and the pass was prorated to 20 days, but they were expecting a month. No amount of explanation of what they purchased being different from what they expected would satisfy them. What I thought would be a simple $5 transaction turned into a significant stressor, and even offering a refund didn’t stop the persistent badgering. When platform reputation is on the line it’s no longer about the dollar amount of the transaction, but how it might impact future transactions. Most of the time things are very transactional and I try to undersell and over deliver. One time in 20 or so