I used to work in retail banking, and part of our turnaround strategy for poorly performing branches, or newly acquired branches, was to increase the budget for

I used to work in retail banking, and part of our turnaround strategy for poorly performing branches, or newly acquired branches, was to increase the budget for cookies and hot drinks in the lobby. People really like them. Interestingly, we had to fight the operations department over this as they felt the snacks were interfering with their ability to monitor a more pure banking operation, perhaps similarly to evaluation administrators in a school setting.